Residence Inn Orlando Airport

Kimberly i think was her name at the front desk was exceptional! Very polite and knows what she is doing. The airport transfer was a big help. Spacious room and clean as well. Breakfast was decent.

The problem I had was there was construction going on and I was awaken at 7:00am by the sound of hammers and pounding. This continued all day. So my sleep was interrupted. The Airconditioning went out in my unit rm 522 on the hottest day. It was 94 degrees outside, my room was 80 degrees and I had to move to rm 602. The breakfasts served were nothing like the advertisement pictures. No bacon only sausage patties. Waffles were good and other amenities. The rooms were nicely laid out and comfortable aside from the Airconditioning. Showers lacked bodywash and shampoo, but there were plenty of towels and the bathroom lighting was good. Overall it was ok because I could use the microwave and stove to cook my own meals. Housekeeping staff were on the job.

Good service and large room and every facility i want one of my best hotel

We were greeted warmly and quickly and had an easy check-in. We were offered breakfast to go as we had a very early checkout.

Loved the 2 bedroom room, even though we had a short stay, the space was nice to have and being able to go in a different room when my son was still sleeping was great.

The check in process was quick and easy. Staff was very friendly and accommodating. I was able to check in early. Airport shuttle was convenient; shuttle was 24 hours. Lobby area was modern and updated. The rooms unfortunately looked old and dated. Bathrooms were very old and in need of updates. Rusted finishes, wallpaper bubbling, floor tiles broken, towels old.

The property is okay. Disappointed there are no ice machines. There is an ice maker in the freezer but it makes just a few ice cubes.

Beware the free airport shuttle communication between the front desk and the actual driver. We were told they had shuttles every 1/2 hour starting on the hour that fit 11 over the phone. At one point I was told I could reserve a spot at 8am the day I could check-in. When I called that morning they said I couldn’t reserve until physical check-in but don’t worry, we’d get our time. When I did that, the shuttle had 12 people with our party in total. They said they would be fine, even after I questioned them on the number. The next morning, the shuttle driver had to bring one of our party a shuttle trip after ours because they only had room for 11 people. The driver was great, this is a front desk issue that needs to be resolved.

Staff was very friendly and helpful. Love the shuttle service availability. Breakfast was great and bed was so comfortable. Will go back again.