Agua Clara Eco Suites

I am not sure how ******* rated this place excellent or a VIP … this is no more than a 2 star condo/ hotel and that’s pushing it. The only good thing about this place was the lady at the front desk… super sweet lady willing to help. The AC did not work properly, the water pressure was super low and either comes out cold or very hot ,( no medium), broken tiles, floor stains, stains on the towels, if you see the shower, in person you will be wearing sandals at all times, the pool was dirty… this place needs to be upgraded a lot to start calling it VIP or Excellent to stay.

My wife and I recently stayed at your property, aqua clara from 19 to 26 January 2025, and we were pleased with many aspects of our stay, including the location to places, cleanliness of the room or the courteous staff. However, I regret to inform you of an issue we encountered during our visit. When booking our stay through *******, we were explicitly informed that breakfast was included as part of the reservation. Unfortunately, upon arrival, we discovered that breakfast was not offered, which caused inconvenience for us during our stay. The availability of breakfast was a key factor in our decision to book at your hotel, and we had planned our mornings accordingly. Not having this service disrupted our plans and led to unexpected additional expenses. Given that the breakfast was part of the advertised package, we kindly request compensation for this shortfall. We believe this is a fair resolution to address the inconvenience caused by the unfulfilled promise. Please let us know how you would like to proceed in resolving this matter. We look forward to your response and hope to find a satisfactory resolution that reflects your commitment to guest satisfaction. Thank you for your time and understanding. Please feel free to reach out to me for any additional details.

Room was clean and cool. There was no inside parking. Parking lot is too far from the apt.