Tài Khoản Khách
ngày 2 tháng 5 năm 2024
My recent two-day stay at the monarch in ooty left much to be desired. While the property boasts a spacious layout and a serene location, the overall experience was marred by several shortcomings. Location and property:
situated amid-st serene surroundings, the monarch offers a tranquil ambiance that is perfect for relaxation. The property is expansive, providing ample space for guests to unwind and enjoy the natural beauty of ooty. Hygiene and cleanliness:
unfortunately, the hygiene and cleanliness standards at the monarch fell far below expectations. Upon entering the room, i was dismayed to find it in a state of disarray. The bathroom, in particular, was lacking in cleanliness, which greatly detracted from the overall comfort of the stay. Food and service:
the dining experience at the monarch was mediocre at best. The food quality was average, and the lack of staff resulted in below-average service. I encountered a particularly frustrating incident when a substitute chef, who only spoke bengali, prepared a dish that was far spicier than requested. Despite my explanation, the issue was not resolved satisfactorily. Amenities:
the amenities at the monarch left much to be desired. The jacuzzi, in particular, was disappointing, with its outdated appearance and questionable cleanliness. Additionally, the lack of readily available water and the suggestion to use water coolers on other floors was inconvenient and unexpected. Overall impression:
in summary, while the monarch offers a picturesque location and spacious property, the poor hygiene standards, mediocre food, understaffing, and subpar amenities greatly detract from the overall experience. I would caution potential guests to consider these factors carefully before booking their stay. If cleanliness and service are important to you, i would advise looking elsewhere for accommodation in ooty.
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