Red Lion Inn & Suites Ontario

The only thing not good was the coffee maker didn’t work in our room. But we got coffee downstairs. Not a big deal

The staff was very nice but the room lacked and we likely won’t come back. The tv was horrible quality and unwatchable. The tv remote was broken, the clock in the room was broken, the fridge wasn’t cold at all, there were spiders everywhere. When we entered the room there was a staff radio left in the room that made us feel uneasy. Overall it wasn’t terrible but next time I’ll pay more and go elsewhere.

The hotel staff was amazing, but the condition of the hotel itself was very used and abused. We got two rooms, and one felt cleaner than the other, but the doors were looking very worn down, and were starting to look abused at the tops, and bottoms. The tub creaked as we got in and out, and almost sounded like it was going to break through the floor. We could also hear all the noise in the hallway all night,and morning. The other rooms tub, and shower looked to dirty to use. There was no closet, so they had a board on the wall with hooks and hangers to use. That is also where they had the iron, and the blow dryer hanging up. The breakfast bar was very minimal, but the staff worked hard to keep it stocked so you didn't feel like you were taking all of the food, and leaving nothing for anyone else.

First off, in between checking people in, the front desk clerk would go outside the main door and smoke. Upon check in, I was told the 3 bed room we were staying in was upstairs and there was no elevator. 2 of the 5 people staying have a hard time walking and use canes, so that was a painful inconvenience. Try hiking up about 14 steps with all your luggage too! I don't understand how they are able to get away with no elevator. The only handicap parking was half-way down the parking lot. Not convenient at all. We stayed 3 nights and never had our room cleaned and had to ask for new towels each day. The free breakfast was a joke with dried out bagels, muffins and disgusting pre-packaged boiled eggs. We chose the Red Lion because of the room with the 3 beds and savings on free breakfast with stay vs purchasing it. Next time, we will stay somewhere else.

after checking into our room we had to request another room. The shower surface was horrible, half of the bottom had the surface worn away, it also had several spots where the surface had chipped off. Mr. G at the desk was very helpful and friendly. Second room was better but needs new furniture. The bed was the hardest I've every tried to sleep on. Wasn't as quiet as some motels, we could hear talking out in the hall as well as outside our room. Breakfast was less than average. Waffles was the only warm item. Apples was the only fruit. Only white bagels or bread, no jam or jelly.Two kinds of cold cereal.No elevator. Pool was open but the hot tub was down.

Our room was clean and comfortable. However, it was very hot, even though outside temperature was around 48f. We tried the air conditioner but it was to loud to allow sleeping. At that point we were forced to open the window, even though this was a room at ground level and the window opened to an alley.

Staying on 2nd floor no elevator husband recovering from leg injury, but that's ok we learned we need to start looking for a room earlier

The room was very nice. It was bigger than the others I had stayed at on this trip and was comfortable. The only 'issue' was the lack of a desk, rather just a small 2'x2' table with two wooden chairs. The chairs were uncomfortable, and the table was really too small to do any work on it.

Good value for the money. The man at the front desk was very pleasant and helpful. Floors and bathtub were not very clean.