Port Stephens Koala Sanctuary

Very nice experience! Easy to book and check-in was very smooth.

太驚艷了，孩子們喜歡和小動物近距離互動，夜晚星空十分美麗，離史蒂芬港各處都很近，非常方便

I would give this place 6 stars if i could. From pre check in answering my questions to communicating check in information with me, PSKS has been very good and hospitable. I spoke to Ali prior to check in and during check in and it was superb. Explained everything i needed to know. Renee then came the next day passionately sharing the work on the sanctuary and the koalas. Along the way, the volunteers chip in and explained what they were doing. On the second day, i was approached by one of the ambassadors who pointed out the koalas to me. Housekeeping staff were also welcoming and willing to engage with us. This stop at Port Stephens was the best part of my NSW trip and i am glad we booked 3 nights here at PSKS. It was so tranquil yet full of warmth. PSKS reminded me why i love visiting Australia for the past 25 years. The staff who are passionate about the country, about their wildlife and they cannot wait to share Australia’s best with you. So let’s talk a little about the room. We booked the 1 bedroom suite with conti breakfast provided. It was a huge basket of bread, fruit, cereals with milk and juice in the fridge. It was relatively cold day and they prepared the room with ac already switched on (love that). In the breakfast basket there was a hand written welcome note for all of us, which I appreciate v much and have brought home as a souvenir. The room was IMMACULATE. Very very new, very very clean. Either no one had stayed there and used the utensils or housekeeping did a brilliant job. I choose to believe the latter. I was really comfortable staying there. Loved the kitchen they provided though i wished they could have a dishwasher, given such a new property it is. Being able to park right in front of the villa is also a big plus. Another big plus was the fact that their internet connection was weak. I had no qualms to disconnect at all for a vacation. Great job everyone!!?

Such an incredible experience for our family of four! The level of compassion, expertise and professionalism surrounding the care of the koalas is most impressive. The onsite facilities clean and very well equipped. Do not miss out on this memorable experience!

Excellent stay. We have a glamping just for a night and we enjoyed the pre-arrival calls and email making sure we can find the location well. Thanks to Alison for her great hospitality by phone as well as in person, also her tour in the morning about the Sanctuary. Highly recommend this place for anyone who wish to support their work as well as to enjoy a bit of relax atmosphere in Port Stephens.

Very friendly staff, comfortable room, great infrastructure rescuing and caring for Koalas

Overall, I can't find any faults with this place. Communication was excellent from booking to the end of my stay. The staff is exceptionally friendly, and the place is meticulously clean and tidy. The sanctuary is thoughtfully designed and efficiently run. There's a wonderful sense of satisfaction knowing that your stay contributes to funding and sustaining the Koala Hospital.

Amazing customer service. All the staff went out of their way to making sure we enjoyed our stay. Ali was fantastic. Everyone seemed very happy about what they do.

Brilliant work undertaken at the koala sanctuary. Absolutely captured our hearts; we cannot wait to go back. We loved every minute of our stay