Novum by the Sea

I couldn't make a reservation for spa, it was impossible. I ask for a reservation on Thursday, on Wednesday somebody from the spa contact me and told me to speak to the reception when I arrive. The woman at the reception on Tuesday give me a business card to contact the spa, I told her I spoke a day before there. Very poor organisation, you can't make a reservation at the spa. Very disappointed interaction.

Novum by the sea is a new complex on the edge of Olimp. It promotes itself as a luxury place and tries to be that but it does not quite manage to do so. The main problem is that neither the hotel nor the restaurant have a fire safety licence which serious in a country that had several dramatic fires with victims that took place in clubs and hospitals in the last ten years. The notification is visible upon entering the facilities but no word is said in the advertisment. Secondly, parking is not sufficient and there some scrambling for free spaces (rare in the underground parking but more outside). Breakfast as part of the package was decent but not impressive and lunch was more like basic. For example they did not provide coffee or tea for lunch. The food was well cooked and it looked fresh. The rooms were spacious and clean, the outside pool was nice too and the spa was great. The complex had their own beach which was well kept although the bar was not very good. This is a very nice place for Romania but its claims are exaggerated bearing in mind these issues and as a result the prices were too for what it offered.

We are here for the 4th time but most probably the last time after this experince. The hotel is clean and nice, the staff from the reception was very nice as usual but even if they were fully booked there were only a few beachchairs they came by noon to bring extra ones when people started to complain loud The most nasty part was at the restaurant were we had to wait for more than one hour for some soups, we also ordered some souvlaki chicken that came RED (they served us and the kids meat that was not poperly cooked and even after we show them that we can not eat something like that they still charged us with 2 until we complained). Even if the restaurant was not full we had to search ourself for plates and forks because in more tha an hour they did not had the time to bring us some (plus we recieved plastic glasses as they did not had enuogh glasses in the restaurant).

The buildings are new, clean and cosy. The rooms are decorated in a nice, modern way and they also have a little kitchen. The doors have a very nice way of opening, with a touch code and you can make some coffee in your room. There are still a few things to work on, but it is worth the money. You can hear your neighbours drop things, the booklet is quite empty and does not give a lot of useful info and most people do not wear masks. The town is not much, especially when it is not summer and there are little choices of food - the restaurant closes at 21 30 and after that room service is also closed, making the nearest source of food a gas station (unless you brought something with you). The morning buffet is not great, not terrible. The staff is friendly and helpful and the overall vibe of the stay is pretty good.

Don’t go to Novum by the Sea. I do not recommend. Dirty, poor quality in everything. I do not recommend. Don't go there. Here's why : - at approximately 18:00 there is no hot water (when everyone comes to the room to take a shower, obviously). - it is a hotel for families but the wifi doesn't work in the restaurant just when the kids want to stay with an iPad, incredibly poorly managed restaurant - there is a lot of noise in the rooms (you can hear it from the entrance and from two floors away even.). It's an extremely thin door, with 3 cm between the door and the floor, and it closes only when it is slammed, as a result, the doors in the hotel are slammed from morning until late at night). Soundproofing is non-existent. - the light in the living room is below head level (I am 1.82). It's a risk for anyone sitting here to take a light bulb in their head and break their head when the light is on. Big safety risk. - the evening meal is a complete disaster, they changed the wine in the glasses without telling us (with another wine)... it took 45 minutes to bring our drinks. Food comes when they want and in what order they want. Some children eat faster, others after 30 minutes. The same with adults. Appetizers come in turn as and when they want, as well as the main course.. - the parking lot - "park where you can" says the lady at the reception. I found it only at the entrance, extremely far away. The building has underground parking and they know that we are coming, because they have the reservation. Zero logic. Zero. - dirty rooms - the child had white socks, in half an hour they were black; I could continue but I don't think it makes sense. If you don't want to get angry, stay at home or go somewhere else.

Stayed at the Novum with friends and enjoyed the amenities. It was new, clean and very spacious. We had the penthouse and loved the sprawling view of the Black Sea. The restaurant is very good as well.