Pine Cliffs Ocean Suites, a Luxury Collection Resort & Spa, Algarve

Perfeito

The resort is lovely and there is a variety of food on offer. If you are staying in the “premium” ocean suite you would expect housekeeping to service the room during the five hours that you were outside. However, not in our case, on returning to our room at 5 pm, we noted someone had come to the room but only opened the curtain and moved a pillow. Housekeeping offered to service then, how can that be achieve given that your children are currently using the bathroom to get ready for dinner. They promised to return at 7 pm whilst you’re out for dinner. On returning at 10 pm, you realise the promise was empty. No one had bothered even come to check over or even restock the basic such as toilet tissue which was running low. We had to call for attendant came at that point to restock. She then tried to straighten the bed, what’s the point at 10pm?!?! If the turn down service team even bothered to show up they may have noticed lack of house keeping service. Clearly that was a no show too. Service at the resort is extremely slow, but having to request for toilet rolls after prior housekeeping escalation is absolutely sub-standards, even at the minimum. Extremely disappointed!

The resort is lovely and there is a variety of food on offer. If you are staying in the “premium” ocean suite you would expect housekeeping to service the room during the five hours that you were outside. However, not in our case. On returning to our room at 5 pm, we noted someone had come to the room but only opened the curtain and moved a pillow. Housekeeping offered to service then, how can that be achieve given that your children are currently using the bathroom to get ready for dinner. They promised to return at 7 pm whilst you’re out for dinner. On returning at 10 pm, you realise the promise was empty. No one had bothered even come to check over or even restock the basic such as toilet tissue which was running low. We had to call for attendant came at that point to restock. She then tried to straighten the bed, what’s the point after 10 pm when the guest is standing right there ready to turn in?!?! If the turn down service team even bothered to show up they may have noticed lack of house keeping service. Clearly that was a no show too. Service at the resort is extremely slow, but having to request for toilet rolls after prior housekeeping escalation is absolutely sub-standards, a first in any place for me. Even more disappointing is that front desk and housekeeping don’t take responsibility but just try to blame the other and try your pass you around for a resolution. You may not have done it, but take action and resolve it as the guest should not be the one chasing your various team for an additional toilet tissues at 10 pm!

The resort is lovely and a variety of food on offer. However, if you are staying in the “premium” Ocean Suite, you would expect house keeping to at least service the room during the five hours that you were outside. On returning to your room at five pm, you had to ask the lady in the hall for towels. You speak to housekeeping, they offer to service it then, how could that be done given your family is getting ready dinner? They promised to return at seven whilst you are out for dinner. On retuning at 10pm, you realise the promise was empty. No one has even bothered to come as check to restock be the basic of toilet roll. Service in resort is slow, but having to request for toilet rolls after prior housekeeping escalation is appalling. Absolutely appalling standards, even at the minimum. Very disappointed.

We came last year and had a lovely family holiday in the Ocean Suites. We booked for 6 people and decided to come again this year. We booked over a year in advance in order to secure the same rooms overlooking the pool. We arrived today and were told that one of these rooms was not available and we would be in a room facing the CAR PARK instead. We did not travel all the way from London where we live on a busy road to arrive in Portugal to be in a room where we cannot even see the sky. The other room for the same price is facing the sea. Both are called “Resort Suites” for the same price. This is totally deceiving, and misleading advertising. The accomodation manager refused to help us and the duty manager was so rude and unhelpful too! We have travelled a lot and never had such shocking, intransigent customer service before. Clearly the customer does not come first here. We will never be back and do not recommend. They only offered us to upgrade for a room double the price! We were offered NO compensation only empty apologies. There are many 5 star resorts in Europe that have fantastic customer service and go out of their way to help. This is not one of them!

I loved everything about this hotel. The grounds were immaculate. The staff was polite and went out of their way to ensure every detail was taken care of. I loved our ocean-view room and that beautiful boardwalk down to the beach. I can't wait to come back!

We were hesitant in returning to this property as years ago we did not have a great experience. Well, glad we returned. We were met by a well appointed room, very friendly service and excellent meal choices. The food has improved from our last stay. Ground are kept impeccable and the beach is amazing if one likes to go for a long walk.

We relocated to Ocean Suites for part of our trip, hoping for a better experience. Unfortunately, the hospitality was similar to that of Pine Cliffs Resort. Upgrading to a different side of the resort didn't translate to improved service. The included spa access was a nice perk, but the spa itself fell short of five-star standards. The jacuzzi was very dirty, with hair floating around, and there was a peculiar lack of towels in the spa, which was a first for us.

Pine Cliffs was incredible. The resort is stunning. We got engaged there, which was the highlight of our trip. The resort is close to nearby towns, hiking trails and attractions in Algarve. Everything is a short taxi away or they have a rental car service on the property. It was very convenient for our trip to Lagos. An ideal location in between everything with its own private beach. Staff was very friendly. It was warm and perfect beach weather in April. Did not have to pay for chairs on the beach. Be warned that it is a family resort with lots of kids. If you are going as a couple you may not be into that. I would stay there again. If you are looking for fresh fish, go off resort. All resort restaurants are over priced for catch of the day 120€ pp. If you go in town (Albufeira or to marina), catch of the day is 20€ pp and amazing food. The resort has a market on the Main Street, which is very handy for buying drinks, quick snacks or sunscreen. Bonvoy members: you cannot get points for your stay by booking through *******. I would recommend booking direct through Marriott.