Aparthotel Attica21 As Galeras

We stayed at the apartment premium studio, initially we booked the premium studio but it seems that Trip by mistake passed wrongly the booking information to the hotel. So we went to a standard double room, we came to the reception and explained what we have booked. Despite the error, the people from the reception were very nice. Since there were no studios available they got us the larger room. The room was amazing, very well decorated but must important it was all very clean. I will recommend for sure.

We stayed for 8 nights in October. The GOOD: 1. Great location, in a quiet residential area with easy access & parking. Walking distance to a beach, clifftop walks & supermarket. About 15 minutes' walk to Santa Cruz with a good selection of restaurants. 2. The renovated room was well furnished, bright & spacious with a kitchenette. 3. The bed was very comfortable. The bathroom had a spacious, walk in shower & basic toiletries were supplied. 4. Everything is spotless. 5. The breakfast is plentiful, choice of Nespresso coffees, fresh juices, fruit & hot options. The NOT SO GOOD: 1. The soundproofing is not great - our room was on the first floor & we were woken by noise from rooms above. We were also directly next to the gym which can be used from 07.00 - 22.00. One evening we heard a very loud, regular thumping sound which was travelling right through into our bedroom & reverberating through the floor, which is wooden. When I investigated, there was a small exercise class in progress & they were bouncing heavy medicine balls onto the floor... ! Although there was rubber matting on the floor, it certainly should not be allowed. I subsequently learned that this was "the slam ball manoeuvre" as I looked it up on Youtube. On another occasion we were woken just after 07.00 by someone using a piece of equipment which is attached DIRECTLY behind our bedroom wall. It has webbing straps & metal fittings which once let go, can ping against the wall. That equipment should definitely be sited elsewhere or removed. 2. Although both flat screen TVs had numerous channels I was surprised that not one is in English although there were one or two channels in French & German. This didn't spoil our stay but a news channel at least would have been appreciated. 3. The kitchenette came in handy a couple of times, it's not particularly well equipped. I was sad to see that previous guests have been cutting directly onto the worktop which is only plastic covered chipboard. We did bring all these points to the attention of the reception staff so I hope the management take note of our constructive criticism as it will improve their guest experience in future. TIPS: 1. Pick your room carefully, preferably on the top floor to avoid noise disturbance.

Llevo años viniendo a la cafetería y siempre tuvieron una atención excelente pero en los últimos meses el funcionamiento es pésimo, tardan en atender y con malos modales y si protestas todavía te dan malas contestaciones. He presentado varias quejas y por parte de la dirección nunca tienes contestación. Es una pena que un sitio con una situación tan privilegiada se haya deteriorado tanto el servicio.