Melanie
ngày 12 tháng 6 năm 2024
They messed up my original booking, and stuck me in an awful room. The doors aren't secure, they are key & lock with no indoor secondary lock (like a deadbolt.) The room was next to an sctive train and it shook the whole room at 12am and 5am (we were not warned about this.) The other guest were outside til 2am loud and drinking. The wifi wasn't reliable. There was a switch next to the light switch that turned the TV and all outlets off, so if i accidentally hit it, everything turns off. The room was one small room, liken to a nyc apartment. I paid $300 for said room. They would not reimburse me even though we left a night early. This was the west grand st building. Great location, awful room.
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