B&B HOTEL Offenbach-Kaiserlei

The receptionist is nice and helpful. The room is clean and the location is quiet.

房間相對寬敞，衞生還行，早餐種類不多

+ Check-in was smooth and friendly thanks to the lady at reception that evening. She even helped us out with tooth paste since we forgot ours. The reception area is nice and colourful, and we loved the spacious parking garage, which is reasonably prized. - No idea who came up with the decor, but the money theme is questionable. The carpet was ugly and seemed dusty and dated. The worst, however, was the check-out. The cleaning person came into our room three or four times before check-out time which made us feel rushed. I told her we gonna leave at 11 the first time. Then we briefly mentioned this at check-out just as a remark and the gentleman at the desk got extremely rude and condescending explaining to me "that this is how hotels work". Then he failed to provide us with a coin to leave the garage (which we paid for) and refused to leave us out when we called up, hanging up on us. Only after calling again, did he open the garage door. I would have given a three or four stars to this hotel, but after this experience we'll never be back and I would never recommend this hotel.