Le Parc Hôtel Obernai & Yonaguni Spa

This stay was perfect in so many ways. We had 3 nights in a deluxe room. We tried both spas- the one where hotel guests enter for free and the one you have to pay extra for. First the spas: The one that is included is surprisingly good. My tip is to start off with that instead of the other way around like we did. The second one (yoniguni ) there was an additional charge of 60 euros pr room. That’s pretty ok for the quality of the spa. It was beautiful. The only negative to be said is the quality of the towels. Both in the spa and the room. They should be bigger and fluffier. Everything else is perfect. Outside Pool is perfectly clean. Nice sunbeds. Enjoyed every minute. A decent crowd- no children, just adults, peace and quiet. Very enjoyable. Room was of good size. We had room 165. The bathroom could have been a little bigger and have a more spa-feeling to it. The room had a great bed and a nice balcony with furniture. The air conditioning in the room made so much noise every night. Somehow we forgot every morning to ask for it to be fixed. It was really a LOT of noise. Like gravel being tossed around in intervals. We did remember upon check out to notify the front desk in order to perhaps spare the next ones using the room from sleepless nights. Front desk gave us a bottle of cremant as an apology. Sweet gesture as we didn’t really complain, just notified them. Restaurant- reserve in advance for outdoor seating. Very charming place and good food. Recommend! The bar is also great, you can sit in your bathrobe after the spa and enjoy refreshments. Breakfast was very good, lots of options. The only negative thing is that they had the worst cappuccino we have had throughout Europe in 3 weeks :-) Please upgrade your coffeemaker:-) All in all a perfect stay. Everyone we met were service minded and sweet. We highly recommend this hotel. And-the town of Obernai was super charming.

The hotel and spa is amazing, amnesties are great, clean, new and modern. The yonaguni spa is brand new, well made, the food is great. However the spa is very packed and loud, trying to relax in the hot stone relaxing room, you will barely hear the birds sounds and mostly hear people shouting and showers. What gave the 3/5 star is the incompetent staff. We drove hours to get there early at 9am, only to find out that the spa was opening only at 10am « exceptionally » this day, also to hear that real spa with sauna etc is only opening at 11am this day, with only the pool available until then. We arrived at 9:45 at the yonaguni entrance, greeted by the staff to tell us to wait at the bar enjoying a coffee. By the time we finish the coffee and get back, we find a long line with a queue time of 20mins. We thought to ourselves: « we were early, they could have just given us the lockers early so we could change straight away » but no. We waited and entered only at 10:30am. Telling the staff about our disappointing experience for a beginning of a relaxing day, the lady handled the situation quite agressively telling us that « it is what it is, it’s not their fault ». To put the cherry on the cake, when we arrive there was no parking inside the hotel so I parked in the street, they told us to come back later when some free spots would be available around midday. We asked the spa to call to ask if there was free spots, they replied that they didn’t know and we should come and see ourselves, refusing to take care of our car or luggages. By the way the parking spots are 20m from reception… well anyways I came out in my wardrobe and did it myself. Pretty disappointing for a beautiful hotel that has so much potential. Will not come back.

Fantastic hotel. The junior suite is charming and comfortable. The yonaguni spa is a dream come true: 2500 m2 of relaxation at its best. Had a full body massage from Clementine. She has magic hands! Do book a full day. It’s worth it and time fly

A EVITER ABSOLUMENT Nous avons réservé un weekend spa avec repas gastronomique, petit-déjeuner buffet, soins.....à près de € 800,-. Au lendemain de notre arrivée, testé positif au covid, je préfère quitter l'établissement plutôt que de risquer de contaminer clients et/ou personnel. Mon interlocutrice me certifie que nous pouvons reporter les prestations non effectuées (soins, massages, spa, petit-déjeuner.....) sans aucun problème. Après mon rétablissement je prends contact pour réserver une date pour bénéficier des prestations payées mais non effectuées en raison de ma contamination covid et là......Oh SURPRISE !!! on m'annonce que si je veux reprendre RDV pour les soins il faut que je les paye une nouvelle fois et que le petit-déjeuner est perdu 😡 QUELLE HONTE pour un établissement qui se veut de grand standing et qui avance sa politique d'annulation alors qu'il s'agit d'un cas de force majeure. Par ailleurs, si je n'avais pas fait état de mon test positif au covid j'aurais très bien pu poursuivre mon séjour sans me soucier des conséquences pour l'hotel et le spa au risque de répandre largement le virus. Potentiellement un bon nombre de personnes aurait été contaminé pouvant même aller jusqu'à un point tel que le complexe soit dans l'obligation de fermer momentanément. Les pertes financières auraient été tout autres que pour le simple report d'un petit-déjeuner et de soins d'ores et déjà PAYES !!! EXTREMENT DECEVANT !

Hôtel très confortable, personnel attentif, propreté irréprochable, restauration excellente, les 2 SPA sont exceptionnels! Certes, cela représente un coût, mais l’expérience est de grande qualité! Merci pour votre professionnalisme, nous reviendrons!

Le spa est relativement bien même si je pense qu'on peut faire mieux. Il serait appréciable d'avoir un tout petit moins de monde, nous avons clairement eu la sensation que la jauge de personne a été augmentée depuis notre dernière visite. Un bar dans l'eau serait un vrai plus et quelques salles supplémentaires seraient vraiment appréciées. En terme de prestations, nous souhaitions nous laisser tenter par un massage, mais les prix sont exorbitants. Pour conclure, déception au niveau du restaurant, qui s'apparente plus à une mauvaise cantine. Les plats ne sont vraiment pas travaillés. Nous préfererions payer un supplément pour le restaurant, mais manger correctement, plutôt que de manger les plats chauds proposés qui sont de piètre qualité.