Moxy Munich Airport

Value for business trip. Staffs are friendly and helpful. Takes 10-15 mins shuttle bus to/from Munich airport and hotel. Overall, a good experience in the stay.

Bad. Bad. Bad. I will start by saying that I have been a happy and loyal customer to Marriott Bonvoy for several years, and specifically Moxy is often my go-to choice when traveling, as it brings the vibes of a hostel with the signature Marriott comfort and facilities. Unfortunately this time, they failed their main objective as hosts, which is to care for their guests. Life is full of unforeseen events and sudden changes, and this time, we had a flight change. Being an airport hotel, you would assume they are used to schedule changes and similar events, and yet, instead of being more flexible, they apply the strictest policy, with the intent of offering no flexibility for their customers. To give you more insight about what happened to us, due to operational reasons the airline changed our arrival city from Munich to Frankfurt. Since I already paid for the Moxy in munich, I contacted them, explained the issue and asked for a city swap, so we could stay in the Moxy in Munich airport, informing that I would be more than happy to pay for the price difference if there was any. This was the day before our check in day. Not only the hotel’s customer service didn’t show any empathy for the troubles we were already going through, but they kept on referring to the cancellation policy specifying the booking was not refundable and their system is not interconnected so they can’t modify the city for the stay. However we never asked for money back, but for a city change. Now I feel like my loyalty hasn’t paid off. The time, effort and money spent to become a gold bonvoy member, paid with being treated like a stranger. What is the difference for you Marriott, if we occupy a room in Munich or in Frankfurt? Should’t your main focus be that we actually choose your hotel chain rather than others? My questions will remain unanswered. In the meantime, in Frankfurt, we chose Hilton. Zero points for you this time.

Very nice and basic room staff are friendly location good for airport like to go