Tài Khoản Khách
ngày 28 tháng 7 năm 2024
I will give the most honest review I can. We arrived at Krizantem early hours and I cannot fault the reception staff, they lead us to the restaurant for some soup as we were all hungry. However on the beach told us upon booking that there were no family rooms so we had to have 2 separate rooms. I stressed one needed a double and a single bed for myself, my partner and son. Upon getting to our rooms there were 2 single beds in each, my son had to stay with my brother in another block. I will give full appreciation to Cayan, he was fantastic and quickly sorted a family room out within 2 days. The pros - the rooms are cleaned daily, there’s always food available either by the restaurant or snack bar. Beach front hotel with an under passage. The entertainment team are fantastic for both day and night and include guests. Cons - there are 5 bars however they all close at random times and even staff on other bars don’t know which is open. I went for juice and was told ‘NO ITS SHUT’ I asked if I could atleast get a water again I was told no and to go to another bar. If you go to the beach bar, please be aware you have to pay for any alcoholic drink, even if you’re all inclusive and also have to pay to upgrade your sun lounger. The shop on site changes prices each time you go, my partner was also over charged by £20, when challenged on this he denied speaking to myself and my brother earlier that evening. There are 3 pools, the main pool people reserve sun loungers early morning and keep their towel there all day, granted staff did start to remove them throughout the day eventually. The second pool is quieter but you’re told to get out when it’s lunch time even though there’s adequate seating away from the pool. The third pool has the slide and is smaller but if you choose the seats opposite the slide, be prepared to get soaked. The pools are not big enough for the size of the hotel. Guests are as rude as some of the staff, there are some amazing staff members but others not so much. The hotel predominately cater for Russian/czech people, so the food also reflects this. We found ourselves eating out a fair few times. The food is not the best, and dinner time is absolute carnage. If you want a table you need to be down for half 6. If you’re in ‘C block’ there are 2 lifts, the bigger lift the door often doesn’t close properly which stops it moving at all so please bare this in mind if you use it. The second lift is a lot smaller and the doors often don’t open, my brother had to prise them open a couple of times. Please also be careful in c block once the floors are mopped, there’s one sign stuck near the toilets but the floors are lethal. At night the internal lights for your floor don’t work, and the maids often left their trolleys so in the pitch black this is very dangerous. There is not a great deal to do around the area - market is on Thursday and Monday and this is fab. I would also highly recommend the Jeep canyon excursio
Dịch