Hotel Esperanza Oaxaca Central

熱水應該是太陽能的？後面就不怎麼熱了。其他條件這個價位算不錯吧 樓上可以曬衣服挺好 二樓更靠馬路應該更吵

Muy buena atención, muy buena ubicación, muy limpio, increíble

I like how convenient it was to walk to the Zocalo and they were friendly and helpful with our transportation back to the airport. Something they need to work on is on having a key so they can go clean the rooms without us having to turn them in and asking for them when coming back.

Awful!!! Nothing to do with the photos they show on the internet, everything there is old and dirty, only one towel in the bathroom and it was old and with holes, there is no hot water in the shower, we arrived at 8 am (we notified days before) and a person in pajamas and almost asleep just showed up,he never asked us names or IDs and only gave us the room key and left We left after a couple of hours and we had to look for another place, thankfully we found an excellent hotel totally different to this awful “hotel”, the only inconvenient was because we had to paid again for the new place ( hotel Esperanza was paid in advanced and they didn’t pay our money back. Please don’t include hotel esperanza in your page

HOTEL MUY BASICO

This place is TERRIBLE apparently anyone can just walk in and claim they have a room to get a key. My key was given to someone else, as we were checking in I stood at the desk for 10 minutes while the receptionist held the door open for some construction workers that were finishing up carrying bags of debris at 8pm instead of addressing the mistake, she never asked for my ID or anything no explanation as why my key was given away she just ignored me like I wasn’t there, she never offered any type of assistance, basically there’s no check in process. This property is under remodeling or construction the noise didn’t stop until past 9:30pm. No bell staff to carry luggage upstairs either. THE ROOM IS A NIGHTMARE!! We booked a family room with 3 beds since it was 5 of us, literally a dungeon, dark with broken furniture and with the dirtiest carpet I’ve ever seen in my life! It looked nothing like the pictures!! The beds were so hard with stained sheets and hard pillows as well. Only 1 dirty towel was offered and the bathroom was disgusting, the shower had a torn plastic shower curtain, a broken window (please see picture) and a water heater inside the shower, the receptionist will not tell you that you have to turn it on 15 minutes before you shower so be aware, no fans in the room, beds are hard as rocks, no remote control for the TV we asked for one on our way out to dinner the receptionist said it was lost, no A/C in the room (they claim they do), no WIFI either maybe the receptionist should give you the access code but again she ignored me and never offered assistance, no room service (they claim they do) only a KFC QR code on the wall. And to my horror a broken door latch, or none whatsoever. We used a chair to to block the door just to feel safe. Terrible practice of lying to get people to book a room, the rooms look nothing like the pictures. They are scamming people in their ads. Maybe I wouldn’t mind the accommodations if I knew upfront what I’m getting myself into. But don’t lie to my face showing me pictures and offering amenities you don’t have. It’s just wrong. Either they are pretending to be a part of the OYO hotel chain or they have just been neglected by the chain.