Extended Stay America Select Suites - St Louis - O' Fallon, IL

The room was supposed to be non-smoking but reeked of smoke. Bathroom sink had cigarette burns in it. Bed was suppose to be a queen but was a full size. Bathroom sink stopper wouldn’t open to drain. Toilet seat was barely attached. Bath towel had a decent sized hole in it. No hand towels. I arrived after 10pm so I had to use a phone in the foyer that disconnected me twice before getting to a real person to come down from the second floor to let me into the lobby and check me in.   I have stayed at other Extended Stay Americas but I will not come back to this one.

Was very satisfied with our overnight stay & staff very nice about checking us in at 11:55pm. Would suggest they have in room or offer a coffee pot & hair dryer. Stayed at 2 other Extended Stay Motels this year & they provided both, and also had paper towels & fully stocked kitchenette. (We don’t need this time since just overnight stay).

I booked a room. Showed up with my reservation and they told me they had no room for me. I had a receipt and showed the feont desk worker. She said this is the 2nd time in 2 weeks ******* has double booked a room, and they already gave it away. I left without a room and no refund. They told me to get a hold of ******* for a refund, but ******* cant seem to find my stay. I will never use ******* again.