Eco Smart Apartments Premium City

這間酒店是以自助形式管理的,由入住到離店都没見過任何工作人員,感覺像日本的民宿,只能自助CHECK-IN和CHECK-OUT,但手續非常雜習,不像日本民宿會提前告知辦理入住的指引,所以遇到問題十分無助,首先第一天入住原來要上網辦理很多手續和填寫很多資料才能拿到確認號,再用手機憑確認號登入酒店專屬系統才能取得房號和用手機開關進入房間,雖然有提供自助門卡制卡機,但根本做不了,入住花了近30分鐘,如果手機没電或没有網絡的話,真的要瞓街了.其次是我們入住的客房没有冷氣,房間只提供一台迷你風扇,我們是8月份入住,晚上室內氣溫高達30度,當刻馬上致電緊急客服電話,由於我們是住宿二晚,客服回覆下班時間無辦法,但保證第二天會派工作人員跟進,到了第二天下午返回房間情況依舊,根本没有人跟進過,十分氣憤和失望,感覺客服很没誠信和不負責任,永遠不會再選這間酒店~

太糟糕了，空調漏水，衞生間的排氣扇的聲音轟鳴，晚上連個工作人員都沒有，根本無法睡覺，慘不忍睹

其實這是我比較喜歡的德國酒店，自動化的無人酒店，當然也會有做衞生的服務員，內部有辦公區域，並且都是通過手機來進入的，對於外國遊客來説，可以避免很多語言不通的尷尬。還有廚房和電視，很不錯。酒店很新，衞生也不錯。

離市中心稍遠了一些，完全自助式的酒店。有問題靠電話找客户，還算能及時解決問題。就是沒有人每天打掃房間有點不能接受。

房間很新很棒，廚具齊全但沒有調味料。冰箱也很大一台，也有烤箱，但沒有微波爐！浴室居然有潤髮乳，地點也很方便！

差評！差評！差評！差評！差評！差評！差評！差評！差評！差評！差評！差評！和圖片完全不相符！沒有前台，萬里之外衹能找攜程客服處理問題！房間又小衞生又差！不過攜程客服態度一直很好也能及時解決問題！

It is Not good for foreign travelers. There is no front desk, so no people in the hotel to help. All you have is a phone to work with. In my case, my phone did not work as hotel owner assumed, a new iphone with a U.S SIM seems no good for the app of the hotel, so i have to call, and the lady who answered my call is not nice and very difficult to communicate with. Definitely not a good hotel for foreigners who speak no german and has no german SIM

Pro's: Apartment was easy to find and well located. Wifi worked well, (comfort suite) apartment was relatively spacious. Style of furnishings was ok. Con's: Not so easy to find parking. No reception desk makes it annoying if you have queries. If you check in online (rather than at the terminal in 'reception') you don't get a room key and have to find the webpage on your phone every time you want to open a door, very annoying! Floor to ceiling windows and SKYLIGHT with no covering means room is very light at night and not for someone like me who needs darkness to sleep! (This is on the comfort suite apt.) Microwave (built into the oven) did not work. Cleaners do the bare minimum. Back of oven filthy. Shampoo marks on the bathroom window shade, sofa had stains on.

Eco-Apartments, Nürnberg An interesting property! Trying to get entry is cumbersome! But when calling the property reception so to speak, the lady very helpful and assisting us to get Credit Card style cards issued which worked like a charm, suggestion don’t reply on the internet (correction card worked fine first day, but 2nd day onwards didn’t work at the Gym, had to get the internet log in working, wasted 25 minutes) The Good: its walking distance to FrauenTor & Altstadt including 2 great churches & shopping/markets etc! Apartment itself small but nicely furnished, great for 1 person, adequate at best for 2, if you carry luggage for 6 weeks! (Furniture apparently mainly chinese made el cheapo) Kitchenette small but works! BE AWARE, no microwave! But everything else available including 2 ceran tops! Equipment and table ware plenty for this size apartment! Fridge good size, standard oven available! (Correction, found the microwave by accident, was build into the Oven function, would have been nice to have an instruction/introduction somewhere!😥) While the crockery was decent, cutlery and cookery ware not only pretty cheap but not user friendly) Large balcony, but view to the back of a bunch of buildings! So don’t stay there if a nice view is what you are looking for! The bathroom, barely can make it, quite tight, so if you are large size, watch it! 😂😂😂 Be aware, no service at all, you gotta run around for towels (pay extra) refills for Soap & Shampoo not barely enough, Staff working there if you are lucky to catch one, doesn’t speak either English or German and only give you a blur / disinterested look! The Bed, oh my god, size is ok, but the bed covers are a joke, especially in the winter! 2 small cushions, and 2 even smaller ones, sorry but not good enough! 2 sets of chairs, one for the mini dining table, another 2 one for mini desk and a kind of a smallish comfy chair! The heating system, if like us you come from a warmer climate, be aware that the heating is set to 21C, for living area can adjust, but for bathroom it will always reset to 21C even if you want to increase the temperature, it will eventually come down, especially annoying if you need to dry clothing on the provided rack! WIFI, available, but don’t hold your breath, seems when most residents try to access them expect constant slowdown/interruptions! Downloading of mail can take time! In today’s world not good enough! Gym, surprisingly, even if it is located in the dungeons, good quality and choice of equipment, so if this is your thing, it’s better then most places we visited! However, better speak German if you want to use some of the equipment, such as step master, the cycle & treadmill! Carpark, goodness, it’s tighter then tight, access through the room card, be ultra careful! it’s ok for mini and smart cars, but for a mid size SUV! Good luck! Goodness, lucky no scratches and am glad I took full insurance coverage! #germany #traveladventures #drivingholiday