Tài Khoản Khách
ngày 22 tháng 7 năm 2025
Stayed as part of our Golf group and although we didn’t get to play the course due to the inclement weather, did enjoy the facilities of the clubhouse. The room we were given was clean ,comfortable and modern although a touch on the small side. We noticed that the radiator was leaking slightly although I’m sure this will be addressed by the maintenance team. We enjoyed a 2 course meal as part of our package and we were very impressed by the standard of the food. Keith the chef on duty presented the food very nicely. The undoubted highlight of break was Sam, the assistant manager! He welcomed us to the restaurant and was very attentive , nothing was too much trouble for Sam. We witnessed him serving drinks, food and basically running the show. One of group commented that he was doing the job of 3 people. After speaking to Sam we learned that he speaks multiple languages and loves to interact with his customers, he really is a “people” person. In this day and age it’s so refreshing to see someone go out of their way to ensure the guests receive the standard of care that should be expected but sadly is lacking in a lot of places. Darwin Escapes really does have a diamond in Sam, if any of the management team monitor these reviews, please give Sam the recognition and reward he rightly deserves!! Because of the treatment we received from Sam,our group will definitely be returning to Kilnwick Percy Gold resort. Also, a big shout out to Lewis, the young Barman, a great example of how a Bartender should carry out his job, polite, respectful and very sociable with his customers! 5***** for these two fine young men!!
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