Hipotels Barrosa Palace & Spa

A fantastic hotel, definitely worthy of five stars. We thoroughly enjoyed the peace and quiet, the beach, the pool, and the rest of the hotel. We really appreciated being allowed to have breakfast earlier when we had to leave for an excursion. Since we arrived after 9:30 PM, we were still served a delicious dinner in our room. Our luggage was also brought up to our room. We would love to come back again.

Stayed here 4 times now and always satisfied . Lovely clean well organised hotel . Greeted by ricado on arrival as always super helpful . TBH all staff are lovely and the food is varied and good quality. Sergio works so hard on the fish counter pleasing everyone’s taste but does it so happily . Far too many staff to name but I remberer a few names that stood out . Pilar at breakfast and Clara, Antonio on pool , Miquel beach bar ,Ana at pool .Mari restaurant, I also want to add that I observed the life guard to be so helpful in assisting a disabled gentlemen entering the pool . Only one moan and this is the lobby bar . I love cocktails and tried one on a previous trip that was not up to standards so i switched drinks for my stay . I tried again with a cosmopolitan on this trip and it was really poor . The lady who made it think was possibly Sara or Zara was appeared not pleased when I returned it . Cocktail training maybe a good idea. I am sticking to wine in future . I was also surprised that you have to pay for the hotels sun-beds on the beach and no signage to inform you . The spa is lovely and kept so beautifully clean . Always sad to leave this lovely hotel .

Hipotels Barrosa Palace & Spa: A 5-Star Letdown with Hidden Costs The Hipotels Barrosa Palace & Spa has the potential to be a luxurious escape, boasting a stunning location and beautiful facilities. However, my recent stay fell short of a true 5-star experience due to a few concerning practices. Communication Breakdown: The biggest hurdle was the language barrier. Staff with limited English made communication challenging. After booking, I received messages claiming a credit card issue. Despite using multiple valid cards, all attempts resulted in "failed card" notifications. Only after hours of unanswered calls did I learn about difficulties processing international payments. An online bank transfer followed, but confirmation remained elusive. Upon arrival, incredibly, my booking status still showed an "invalid credit card" despite their acknowledgement of the payment. Sunbed Surprise: A 5-Star Sting The most disappointing aspect was the outrageous charge for sunbeds. In a 5-star establishment, sunbeds are typically complimentary, fostering a sense of welcome and inclusivity for guests who have already paid a premium for their stay. Charging a whopping 70 EUR per day for a family of three to use sunbeds is unacceptable at this level of hospitality. It creates a feeling of being nickeled and dimed, rather than a valued guest. Hidden Fees Add Up: An additional 15 EUR daily parking charge felt excessive, especially considering the empty car park. These unexpected fees detracted from the overall experience. A Stressful, Not Restful, Retreat The communication issues and the constant feeling of being charged extra created unnecessary stress throughout a vacation meant for relaxation. While the location and facilities have potential, the overall experience felt more like a budget stay with a luxury price tag. A Call for Transparency and Inclusivity: I urge the Hipotels Barrosa Palace & Spa to reconsider their approach. Streamlining communication channels, eliminating sunbed charges, and potentially re-evaluating parking fees would demonstrate a commitment to true 5-star hospitality. Guests deserve transparency and a feeling of being welcomed, not pressured to pay extra for basic amenities. By taking these steps, the Hipotels Barrosa Palace & Spa can truly live up to the luxurious experience it promises.