Premier Inn Nottingham West

The room was comfortable and not as noisy as we expected due to its location. There wsa a pedistal fan provided which kept us cool during a hot spell. Hotel the pleasent stay was let down by Disabled Parking spaces being occupied by cars not displaying blue badges and staff not doing anything about it when it was reported to them.

I was really impressed with everything. I booked in an emergency situation and I was treated incredibly well. The staff were lovely and the room was gorgeous. There was a nice powerful shower, it was very clean throughout the facilities were well maintained and a nice big fan was placed in the room which was a blessing after sitting in a hospital all day. I couldn't have asked for more.

Great stay. We arrived on the day they had just got some of their brand new rooms back. The team specially allocated us to the new rooms which made our stay. Will be staying again when in Nottingham. The new rooms are fresh and have everything we needed for the 1 night stay.

Look at them stains on the bedding! We have stayed here every year for 7 years, every April and won’t be doing so anymore. On arrival, our beds were not made and had to request some bedding at 11:30pm. This in fact was reported to the reception. (This took 30 minutes for someone to sort for us). Once someone arrived with bedding, we unravelled it to find this! ‘If you don't sleep well at a Premier Inn, you can claim a refund on the affected night as part of their "Good Night Guarantee". To do so, you should inform the reception team about the issue, and if they can't resolve it, they will guide you on how to make a claim’. We have followed each step as highlighted and requested a refund. I have been informed that their policy is that they only provide a refund if I notify the reception (which we did the morning after) but how are you supposed to notify the reception of a bad nights sleep until you wake up?

The hotel is really good and clean all the staff are very helpful but plus they also remindMandy and Ais on reception are really cheerful and help you a lot when booking in and showing what to do when you are on a meal deal or meal allowance and reminding you to book your car / van in

Very disappointing stay due to the building works being carried out and the inappropriate comments made by building contractors stating the noises they were making should wake people up. Sounded like they were about to come through the ceiling