Norwich Nelson City Centre

We have stayed at this hotel several times and been happy each time, but this time less so. I know the hotel is due to be refurbished and we chose a Premier plus room which was good and very clean but the free WiFi was out of range to use. We had breakfast which was good. Unfortunately there was a noise from what I think must have been the heating which kept us awake for the second night of a 2 night stay. The first night was OK. The strangest thing was that when we went for pre dinner drinks on the second night, all drinks were being served in pint plastic glasses. I asked why and was told that it was because of a football match which had finished a couple of hours previously, but there were no football fans in sight. If on match days they can't serve in glass then why not get decent plastic glasses. This hotel is generally good and the staff are friendly, so look out for Norwich City home game bookings. I would visit again but I was unhappy about the WiFi and the noise from the heating. I would have liked to mention this to them directly, but there was no-one on the desk at check out

Good location for town, comfortably bed, house keeping not up to speed room a little dusty, and found someone's vibrater behind chair. Restaurant very poor, half the items not available and service not good enough. We saw guest having food delivered from outside, now we know why.

Food was a little limited due to supply issues but this was made up for by great service in the restaurant, my steak was cooked to perfection and also good range of real ales thanks Grover for great service, I will be back 😁 looking forward to breakfast

The check in was friendly and efficient, and I was pleased that my phone request for a high floor river view was granted. The room was spacious and the bathroom was huge ( unnecessarily so, as most of the space was wasted). However, we quickly found that the heating was totally inadequate. The aircon/ heating unit was barely working, and I made a visit to reception to let them know. The very helpful receptionist immediately brought a heater to the room and the temperature quickly improved. I got the impression that this is a common problem in this PI, so I recommend getting supplementary heating as soon as you can, if required. It would have been nice to have had an easy chair, as there was plenty of room for one. We requested room cleaning as we were there for three days. For some reason this was overlooked on the first day, but was done to a good standard after that. The adjacent Table Table was disappointing at breakfast time, with several items missing on all three mornings, with the last morning being the worst. The staff were lovely however so it’s a shame that they are let down by supply problems. All in all, this Premier Inn is in a great location and the staff are very nice and helpful. Hopefully the main disadvantages will be rectified at some point in the near future.

Fantastic welcome by James after a long journey. His customer service is second to none! Comfy room (love the beds) and the meal deal was excellent as I was able to choose from the festive menu. All the staff at this premier inn are super friendly and provide excellent customer service. I will be back.

Our room was cold and despite putting the air con on high, it remained cold. The bathroom had no heating and was colder than the bedroom. We’ve used Premier Inn many times and never been this disappointed. The ventilation system in the lobby area outside the lift was was noisy and kept us awake. Our room (503) was next to the lift. The hotel location was good as was the breakfast and breakfast service.