Premier Inn Norwich Airport

Lovely stay and comfy beds. The young lad working the night shift on reception (I think his name was den) went above and beyond to get my son some milk for his bottle. He couldn't get in the kitchen so opened lots of the little milk pods to fill the bottle. Give this man a medal.

Friendly and helpful staff made this a good visit. Room was good, clean but hot as the window didn’t open and no air con. Would be fine on cooler nights though. Bit of a walk to room all around the corridors but it made for a quieter night’s sleep, as no passing guests.

We stayed here for a long weekend for a combination of business and leisure. Other family members got together while I was working a weekend in Norwich, and we met up again in the evenings. For the price of a couple of bus fares, the airport hotel offered much better value than staying in the city centre.

We stayed for 3 nights at the Norwich airport hotel as we were visiting friends nearby as i use to live in Norfolk. We were made extremely welcome as soon as we arrived in reception and all the staff were very helpful and friendly and spent a lot of time chatting about the area and various transport options if we didn't want to use the car. There are loads of car parking spaces with a lot of wide bays which i was relieved about! The room was spotless and the only negative thing we found was the lack of any usb charging points which meant we couldn't charge our watches. We would certainly stay there again without question.

This Premier inn is one of the bests. Clean soft beds. A deep bath for that relaxing soak after a stress fluid day. Amazing evening and night staff. If you need anything they are always willing to help. I can’t praise the staff enough. They help in anyway that they can.

I had a really frustrating experience with this hotel, and I feel like I need to share it. I booked over the phone because I knew my check-in time would be unusual—I told them clearly that I’d be arriving between 3-6 AM on the morning of February 21st and leaving late on Thursday night. I even explained that it was a long drive (3-4 hours), so I’d be getting there in the early hours of Friday morning. The person I spoke to reassured me that my booking was set for Friday morning and that the reception desk would be informed. Fast forward to my arrival at around 5 AM, and the receptionist had no idea I was coming. Apparently, my booking was made for the 21st after 3 PM (their usual check-in time), and to make things worse, the notes said I’d be arriving at 3 AM on Saturday morning—completely wrong. Because of this, they refused to give me a room. I kept explaining the situation, but they just kept saying they don’t allow check-ins before 3 PM and that I couldn’t book a room at that hour. So what was I supposed to do? Sleep in my car with my 4-year-old? The whole reason I called instead of booking online was to avoid this exact problem. If I had booked online, I knew I would’ve needed to book for Thursday night to check in after 3 PM. But when I asked about that on the phone, the person reassured me that they had confirmed it and that everything was fine. Clearly, it wasn’t. After all that, they made me wait almost two hours before I gave up and booked a room at a nearby Holiday Inn Express instead. No apology, no attempt to fix their mistake, nothing. I was in town for an important medical interview that morning, and this just added so much unnecessary stress. Most hotels, when they mess up like this, at least try to make things right—maybe offer a room, a discount, something. But this place showed no accountability at all. Really disappointing experience.