Tài Khoản Khách
31 tháng một, 2023
We lasted less than 5 minutes in our room, it had an over-powering smell and it was clearly not cleaned properly, the bedding did not look like it had been made properly or cleaned, there was what appeared to be old dried toilet paper around the window frames. The owners refused a refund, their response: "The room is not dirty , just stained handled on the door. And we have stained ceilings. We are a BUDGET accomodation, hence charges only $106.00 a night with free parking , stroll to the beach. in comparable to about $ 300 a night a block away which is the Novotel. Sorry, we will not be making full refunds, We can compromise and give you a 50% refund" There was no mention in any of their advertising that we could expect 'stains' with our room, yet they are clearly aware of it, you can see from the photo's it is not a stain on the door handle but a long term build up of grime. None of the surfaces looked wiped on the benches etc, it was clearly not cleaned in a Covid safe way. I have added only a couple of the many pictures I could add.
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