Champneys Springs

We first visited Spring in lockdown 2020, have visited all the others since and keep coming back here. We find it the most homely and relaxing. The staff are always brilliant, kind and friendly. Special shout out to Massimo, who kept me supplied with various types of eggs at breakfast and lunch! Bryony always so nice as a host, Libby and Catrina in the restaurant were also smiley and brilliant. We'll be back soon and hope to see some of the same faces to look after us. Thanks everyone so much, we had such a relaxing six nights! (five years since our first one, we still love James and Julie's aquafit sessions.. great memories!)

We have been to Springs many times and everytime it just gets better & better. The management and staff are always all so friendly, lots of people have been working there for years which is testament of a good company. Nothing is too much trouble, the spa area is spotlessly clean, the treatments are wonderful and the therapists do their job tremendously well. We’ve come home feeling totally refreshed, batteries recharged and ready for the next 3 months until we visit again. Too many great people to mention but Carol Harvey who is at the helm, James who runs the fitness team, Saskia who runs the spa cafe and all the F&B team, just fabulous. Thank you for making our visit so memorable yet again xxx

When we arrived we were given a room that was not closer to facilities as my wife has a problem with walking to far But this outstanding lady moved us with no fuss the lady name Opiel Ahamet it most definitely put us in good spirits for our stay first class and very happy and helpful

Fab girls break. Staff amazingly helpful from the aquasize guy (think he was called James) who made a special effort to help me as a non swimmer. Thanks. Massimo served us at lunch and breakfast and was impeccably helpful and kind. Jason was our walking guide and he was great even though it was rainy they all brought the sunshine 🌞. This includes your female staff who were a pleasure to deal with,unfortunately we did not get everyone's name but we would like to extend our thanks to all of you and wish that we could list all of you on here thank you. What's a place absolutely well worth a visit the food was simply delicious the experience was entirely relaxing and a real break from it all the ambience was perfect

A nice relaxing spa day with an old school friend. Staff all very friendly and helpful. The food was really good at lunchtime with plenty of healthy tasty choices. The pool was large and had a nice setting - you could see out the large windows. Champneys met the brief for us of a relaxing catch up together. One niggle though was whilst we went for a swim there was no where to sit by the pool after. But I can't really blame Champneys for this. Many of the loungers, though vacant, had towels and robes on them. I did spot a couple of unoccupied deck chairs but was very disappointed to discover a bag of sweets had been placed in each one to reserve them (not even a robe or towel). There are plenty of places to sit away from the pool but we'd just had a swim and really wanted to sit down and enjoy the view. There are polite signs around the pool asking people not to do this, but its not something Champneys can easily enforce without affecting the relaxing atmosphere of the spa, and there isn't room for more loungers. So it relies on the goodwill of the spa users to allow others to have their turn. All in all an enjoyable day, we'll probably be back later in the year.

I had a lovely day with my sister, with whom I usually do a spa day here once a year, as she lives locally. It's always nice to have the opportunity to get away from it all and to have a good catch up. Just a few niggles... It would be helpful to have more seating around the pool if the hotel is going to book in so many visitors whether as residents or day guests. The pool area was the busiest I have ever seen it and we were very lucky to get seats at all - we managed to secure the last two available in the morning, but found it completely full after lunch. Fortunately two other guests left just after we arrived. We saw some having to sit on the tiled wall underneath the window, which looked extremely uncomfortable! As per many a holiday destination, lots of seats were 'reserved' with personal items (including a solitary packet of chocolate buttons in one instance!) for very long periods of time with no sign of the guests who were supposedly using them. It seemed to me that there was space for seats around two of the pool edges, where there is no seating at the moment. It was nice to see the return of the buffet lunch, rather than the set menu, but the food was barely warm, which spoiled the meal somewhat. The croissants offered as part of the spa guest breakfast were also very soft and stale. These days, the place does feel a little bit under-resourced, with only a handful of staff racing around to keep breakfast supplies stocked, replenish towels and toilet rolls etc - we found the same last year. The staff are all lovely and very welcoming, however, in spite of being so busy. Special mention must go to Massimo and Kristina in the restaurant and Oriel in reception. All three are lovely, warm people, who make you feel like a very special guest. We'll definitely be back, but this no longer feels like quite the same luxury experience as it was when we first began visiting and we will only do so again if we can continue to avail ourselves of some kind of special offer/discount - these do seem to be harder to come by now and don't offer such good savings as in the past. Unfortunately, I expect Champneys is still recovering from the impact of Covid, along with trying to manage the current cost of living crisis.