Aquarius on the Beach

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

Very nice location near the beach and boulevard. Decent facilities in the hotel.

Every room face water, beautiful room, very relaxing. Smart service for late checkin people, helpful service.

I loved my stay 😊 it was so pretty and clean. The lady at the front was really polite and help full. Great place to stay every things so close and a beautiful view.

前台服務態度非常差，酒店周邊環境還行，酒店老舊

地點正正在沙灘the strand 黃昏日落非常之靚，去咖啡店去超級市場也很方便步行10幾分鐘就到。買齊日用所需到到黃昏坐在露台看日落，賞心悅目。 至於服務方面基本係冇嘅除咗Check In有人之外。唔好諗住好似亞太區啲酒店咁，有五星級服務 價錢方面，以1000頭來說什麼也不包括，真係因為沒有選擇才會選。