Villare Hitchin Town Centre

Super comfy bed, right in the city center. Nice breakfast. Relaxing bath. Good service. I quite like the decor, which has some character to it. Good place to go if you're a small group of friends. I will definitely come back!

I am a Hitchin man and was staying for a night to visit relatives. It all looks good from the street. So why not!!!. Major regrets. The room we were thrown in had curtains hanging off and missing, no kettle etc. Aircon not working. Cobwebs everywhere. Complained!!! Got a (free upgrade). Cobwebs akimbo and in communal areas more so. Fire extinguishers propping doors open and not hung on wall. Out of date labels on them. One had no pin or plastic tag on so I pulled trigger...... no workey. This place is a fire hazard waiting to happen. As a Hitchin man, this place is an embarrassment. Please come to Hitchin, this place must be avoided at all costs.... Premier Inn Clean, helpful staff, the best beds. Book early. This hotel and frozen food restaurant is the worst place I have ever I have had the misfortune to have to stay.

When I booked this hotel I rang to confirm that we could have the jacuzzi bath delux bedroom. A very nice lady on the phone confirmed that we could. When we arrived it felt it a strange to have to phone a number to be let in, but thought no more of it as it was also a restaurant. We settled into the room and after a while my wife needed to have the bath to relax. After getting tried to start the jacuzzi and nothing happened. Tried several times without luck, so went down to the area we were booked in at. The young lady asked if we had tried a things and answered we had. As she didnt know whet else to do we went to find the owner. When she asked about the jacuzzi he immediat response was "no it doesnt work". My answer was we had booked this room because of the jacuzzi bath. His response was unbelievable " you have the jacuzzi bath, but we dont allow the jacuzzi to work because it disturbs the other customers". After I again pointed out this was why we booked the room, the next answer was even better, "well you can have your money back and go somewhere else if you want" Although it was getting late we did manage to find a far better hotel 17 miles away, which actually treated us as they were pleased to see us. This is the first time I have ever moved out of a hotel after checking in and the first time I have ever given a bad review.

Staff were uninviting, room smelt musty, threadbare carpets in room, very old unmatching furniture. Paper stuck to the windows to obscure vision. Curtains were falling down from the rail. Towels had not been changed from the previous occupants of the room. Waste bin had not been emptied from the previous occupants of the room. Not sure if anything had been cleaned from the previous occupants. All in all a very upsetting and stressful stay which cost over £132.00.

We had a lovely meal at the Bella Vita, which is a wonderful Italian restaurant in the centre of Hitchin. It's an old historic building, beautifully presented and full of character. The menu was extensive and we chose from the specials, avocado, crab,smoked salmon and prawns to start, followed by duck breast and venison with seasonal vegetables. With our meal we drank an outstanding Primitivo. Everything was perfectly served by the friendly and attentive staff making it a really fine dining experience for our special occasion.

Lovely hotel, centrally located in Hitchin. Actually have decent parking for the hotel, unlike others in Sun Street. I requested and received a ground floor room as my legs are bad. Good, filling English breakfast. My only possible negative comment, would be a mirror above the sink in my room for allowing men to shave more easily, however that is just a small negative. I plan on staying there again on my next visit.

When I arrived at 9:15pm there was no manned reception so I had to call a number for someone to let me into the building... so left standing in the street with all my bags. Room smelled of past smokers I could not make the TV work so had to call the same number to get someone to come to help. About 15 minutes later I guy arrived in what looked like his pyjamas and then decided it was all my fault. Were it not for the fact that it was late I would have just walked out. My advice: Go down the road the nice clean premier inn.

i didn't like it because i didn't get to stay there i cdn't check in as the hotel was closed pathetic we had to book in at another hotel which cost £140 which i expect you to reimburse as there was a breach of contract

Hotel was ok , service check in was all good , parking was a bonus , The hotel location is great , in the centre of town. Breakfast was good. The thing that let the hotel down was on one of the coldest days of the year the heating in the room didn't work so we were freezing cold.