Batam View Beach Resort

One of the worst experiences I have ever had staying in a hotel, I wouldn’t even expect such things from 3 stars hotel. Firstly, bed was infested with bed bugs. The staff asked me if it is ok to clean my bed in the middle of the night but people who know bed bugs know you need the soak the whole mattress under the sun. So…. (Refer to attached photos) Secondly, the replacement room given to us had an aircon that does not work. So we have to wait for it to get it fixed. (Refer to attached photos) Thirdly, when we thought the room is good to go, we saw dirty stains on the bed. The kind of stains when people jump on the bed with shoes on. (Refer to attached photos) Fourthly , the hotel has an open concept bar and they allowed people to blast music until 3am. The building is old and there is literally 0 noise proofing. I stayed on one the highest levels and I can hear the bass, the music and the screaming loud and clear. I called at 12am and they told me it’s their last song but guess what? The music goes on till 3am when I literally have to go down to tell them that me and my family couldn’t sleep at all thanks to the hotel management allowing nonsense like this to happen. Lastly, the morning breakfast spread isn’t great but it’s ok I am not complaining but the food runs out completely at the same time and the staff were just standing around. So at the end, we either don’t eat anything or we have to let the staff know and wait till they are done. (Refer to attached photos) It’s really a nightmare staying here. If you want to have a good time and want to rest peacefully at night, please do not choose this place.

We had a very nice stay in Batam Beach View Resort. Everyone from the Entrance to the Room service personnel were smiling and happily greeted us all the time!

The hotel everything is chargeable even asking to decorate the room