Tài Khoản Khách
ngày 4 tháng 1 năm 2025
It's a nice hotel with a reasonable price, boasting a pleasant pool and good food. However, it doesn't quite deserve a five-star rating. The room was noisy due to the constantly running bathroom extractor fan, which couldn't be turned off. The gym was poorly equipped with no water, towels, and the machines were switched off. I whold have given a four but our disappointing experience, was being stuck in the elevator. It eventually went out of order for two days. We called reception twice for assistance, but no one came to rescue us. Finally, someone else called the elevator from the ground floor, and it reached that level and opened its doors. I went to reception to complain about this incident, as I believe their emergency procedures are inadequate. While problems can occur, and procedures can always be improved, that's not my main concern. My primary issue is the lack of explanation or apology from the hotel staff.
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