Hinode Hills Niseko Village

房間賊大 服務很好 滑雪板寄送不了直接幫我存在酒店 第二年過去再拿 衹能説非常值得 以後應該每年去都是首選。 一個小問題 滑進滑出確實很方便，但是Niseko village滑雪場不如annupuli和比羅夫好玩 想要滑去這兩個滑雪場至少得有一定水平才行

各方面都挺好，酒店是直接和NisekoVillage雪場聯通，ski in ski out，對於愛滑雪的朋友來説很實用。房間面積都挺大，住的比較寬鬆，廚電用的是Miele，看來是下了本錢裝修的😄

Stayed in a two-bed room suite with my wife and a son. The room is spacious and well furnished with a comfy sofa, dining area, full facility kitchen and a washer/dryer. Wifi is fast. We were on a relatively low floor (2nd) yet we enjoyed a grand view of Mt Yotei right in front. The hotel boasts a ski-in, ski-out resort - well, actually you have to take a travelator to get to a proper slope, and in that sense I'm not so confident to say this is a ski-out resort while it's no doubt about a ski-in resort. However, important thing is how quick and easy it is from the moment you put on your boots till you start skiing, right? This hotel has an amazing ski valet where staff always takes care of your gear, and the valet has a back entrance that is located steps away from the travalator. With the ski valet, things were much more convenient for me than those of any other resorts. It was much easier than pulling out my boots from a locker and walk through an aisle of a large hotel. A couple of downsides. The restaurant is small and seems over capacity. In one evening we had to wait more than an hour to be served a main dish after salad and soup. Also the menu is very limited and the amount is small - a set menu of a tiny portion of salad and soup, main dish then dessert. This is it. And each portion is small. You have three choices for the main - chicken, pork or beef. No more options, the same every evening. Foods are also very limited for breakfast too. There is no shop in this hotel. No place to buy ski wax or water proof spray, or any other snow goods. There are a few vending machines that sell drinks and snacks, but again choices are limited. I think this place is meant to be a resort condo for owners than a hotel for visitors. Despite these downsides, staff are all very attentive, warm and kind, and this is the reason why I think I will come back again to this hotel.

Another exceptional experience at Hinode Hills! My family’s first stay during its opening in 2019 left an unforgettable memory. Once again, we’re impressed by the sincere service. Particularly Yi Ying who made our check-in a breeze though we were two hours early. She is also helpful and prompt with ski lesson and restaurant bookings. Her colleagues Natasha, Olivia, Novita and Will bring not just smiles but also friendly conversations at the lobby and ski valet. My family most appreciates the ultra ease of this ski-in ski-out hotel with its own ski rental and valet service. We can easily retreat to the hotel for a hot cuppa or relaxing soak at the onsen. Our two-bedroom apartment is spacious, well-kept, aesthetically furnished with a fully-fitted kitchen and has a gorgeous view of Mt. Yotei when skies are clear. Free shuttle services for our night haunts at Hirafu are convenient and mostly timely. Just make sure there’s ample time for walking to your destinations amidst the Hirafu crowd. Returning to Hinode Hills’ serene and warm surroundings after a night out is always a delight.

Please choose one of the many other great places to spend your holiday in Niseko. The service culture at a leadership level here leaves a lot to be desired and this ultimately trickles down to the polite but ultimately ineffectual staff. Our main issue related to the terms of discount on rental equipment with our package, which was not clarified adequately to us over numerous emails exchanged with the ski centre and the hotel team. There were plenty of opportunities when this could have been made clear and we would have obviously booked with more reasonably priced and comparable quality rental providers. Ultimately, this absorbed a lot of time in correspondence before and during our stay and cost us over $400 more than competitors with better service experiences in Niseko, like Rhythm. Management was invisible at every step. We waited in the Lobby for over an hour on our last full day, but did not even get offered a phone conversation with a decision maker, let alone the courtesy of a face-to-face discussion. Furthermore, the hotel restaurant is closed. The magic carpet that is offered instead to take you to the nearest hotel is also closed. Housekeeping services the room every other day, not daily. None of these details were communicated when our package was sold to us and our dates (late ski season) were confirmed just a few months ago. Although the apartments are lovely and some staff have helped with restaurant bookings, we won’t return for future visits as we have tried to escalate and resolve this really expensive issue but have simply been left to foot the bill.

We (two couples) stayed in a 2-room apartment at Hinode Hills for 6 nights in early February, having booked it about 18 months earlier at the height of COVID. It was worth the wait - the service was excellent - both front of house and in the ski and boot room. The rooms and living area were huge and very well-appointed with some luxury touches, and we had fabulous views of Mt Yotei from the 5th floor (when she wasn't covered in cloud). Breakfast was good (though not great) and the onsen was a welcome retreat after a day on the slopes. Location-wise, the hotel is a bit out of the way in terms of dining and nightlife, but there are plenty of free (and paid) bus services to Hirafu, Annapuri, etc. either from out the front or just up the road at Green Leaf. If you want to stay out late you'll need to get a taxi back however. There is a covered "magic carpet" out the back of the resort, from the top of which you can access the mountain and lifts. There is a track beside that allows you to ski board/down to the back door of the ski and boot room. Rather annoyingly, the Higashiyama gondola was not operating during our stay, which limited the number of runs you could access immediately from the hotel. Overall we loved our stay and would return in a flash.