China Forest Nanyuan Clouds Stream

The service is wonderful. You are made to feel like a VIP guest with staff smiling and greeting and offering immediately to help you. Evening fruit and red bean dessert was a nice treat. When we requested a room change for a different view we were quickly helped with no bad feelings or sense of inconvenience. It honestly is one of the best experiences Ive had in hotels. Thank you for a wonderful stay.

Great country retreat very peaceful with lots of nature in the area. Comfortable rooms not much food options available though

It was very pleasant experience to stay in the hotel in the middle of the summer. Temperature is lower by 5-10 degree, so it is easier to breathe. Rooms are great, a lot of free space. Beautiful forest views, fresh air and smell of woods. Staff is helpful and respectful, very attentive, especially housekeeper Yujie, language barrier did not stop them (we don't speak Chinese). We also had photoshooting there, photographer is great, so energetic and enthusiastic, he was ready to use translator a lot without hesitation. Recommend to everyone who wants to stay close to nature.

We went to this lovely hotel in the ‘Cloud Forest’ directly after National Holiday with our family of 4 (2 toddlers) and my parents. We had two Songyuan rooms which were totally amazing. Stunning view of the trees and river and extremely spacious and thought out. In fact the entire resort is beautiful and our kids LOVED the golf cart rides to dinner. We got very unlucky with weather as it poured the two days we were there but we still managed the walk to Chiang Kai-sheks villa and water feature - which was beautiful and interesting. On a slightly different note, with a western perspective there were a couple areas for improvement. Ideally the restaurant menus could be translated to English and left in the rooms (it’s a nightmare trying to translate a menu, pick what to order with 2 hungry kids at a restaurant). Also, the playroom wasn’t a playroom while we were there which was a big disappointment since it was raining. Not as advertised - just carpet in a room (which the kids did still have fun running around on). Finally, a good hiking map of the area in the room would have been appreciated too.

Thank to the hotel management, upgraded us. The environment was great. Food a bit pricy. The hotel room was fabulous and clean. Hotel service excellent. Prior to your trip the hotel management will call up to inform about weather, arrange for transport to pick up from train station. The price for transport are reasonable. Driver Mr Dan has great driving skill, caring and friendly.

so good

Excellent location for biking & general countryside activities. Staff were attentive & could not do enough for you.

非常幸運酒店給我們升級了房型，讓我們感受了這個大落地窗的治癒力。 酒店環境很棒，四周樹林環繞溪水潺潺，可以和小朋友一起“森林探險” 晚上週圍很安靜，很適合睡覺 酒店管家服務很貼心，我們本次的管家雅楠服務非常周到，在預訂後就聯繫我併發送酒店的定位等訊息。到酒店後還給我們送了熱的綠豆湯非常貼心。

在四明山上，酒店房型很有設計感，融合在森林之中，房間設施很齊全。需自駕上山，酒店有接駁車從停車場一直到房間，管家傑宇全程貼心服務，從入住前溝通，到離店都很細心周到，十分愉快的體驗，下次很會選擇入住。