Hoshino Resorts KAI Kinugawa

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We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

酒店入口其實都幾遠。不是自己駕車一定唔方便。不過酒店有自己的䌫車上大堂又真係好有驚喜及有趣。不過繁忙時間就有排等車就是了⋯房間內有自己的風呂絕對是一大賣點。早晨及黃昏去泡一轉，享受房間對住的自然美景真的身心舒𣈱。不過晩上因為飛蟲問題就不太建議用。都係返去用大浴場好了。大浴場雖然冇乜景，但是有免費的飲品及冰條提供。房間除了我打死了一曱甴外，其實都叫清潔乾淨的。晚餐早餐都係唔錯的美味。 服務態度貼心，仲有小朋友玩具可以借。2歲女兒亦住得開心。