Hoshino Resorts KAI Kinugawa

Vị trí khách sạn có thể hơi khó tìm, nhưng một khi tìm được, bạn sẽ khám phá ra một khách sạn đẹp với dịch vụ tuyệt vời. Ngoài ra, bữa tối đi kèm cũng rất ngon và thú vị.

We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

Will definitely go again