Cleopatra Hotel

Location is perfect and central for access all the key places in Nicosia. The market, the border between north and south, coach access to go anywhere are all within walking distance. I will make sure to always stay at Cleopatra whenever I am in Cyprus. Thanks Cosmos for showing us how to go anywhere we ask to.

The building and rooms are good but the staff are the grumpiest I have met anywhere in the world. The man in the bar was extremely rude and when challenged he said that a customer had irritated him. The breakfast staff did not speak or smile. And the man at the reception was completely unwelcoming. The place needs a management rethink

The location of Cleopatra Hotel is undoubtedly a strong point—it’s very well situated, close to the old part of Nicosia and centrally located in the city. Unfortunately, my overall experience was far from satisfactory. The service was poor, and the attitude of the manager/owner was especially disappointing. The hot water in my room didn’t work properly, which added to the discomfort. What was most frustrating was the way the hotel handled a personal item of mine. I brought my own iron for convenience, and on the second day, I returned to my room to find it missing. After searching, I found a written note from the hotel administration stating that if I wanted my iron back, I had to call them. When I did, they informed me that they had taken it because irons were not allowed in rooms. I asked to speak with the manager, as I felt it was completely unacceptable for someone to enter my room and take a personal belonging without my permission. The manager was very harsh and unapologetic. He insisted that hotel policy allows them to remove prohibited items at any time without informing the guest. He didn’t even offer a basic apology for the way the situation was handled. He told me I could only get my iron back at checkout—which made things even more inconvenient. He also told me I could use the hotel’s ironing room, which is supposedly open from 7:00 am to 7:00 pm. The next morning, I called the receptionist at 7:00 am to check if the room was open. He said it would open at 7:30. I went there at 7:45, and it was still closed. After calling the front desk again, I was told it was open—but when I went back, it was still locked. I had to wait until 7:55 for it to finally open. Overall, the poor service, lack of basic hospitality, and intrusive behavior of the hotel staff made my stay very uncomfortable. I wouldn’t recommend this hotel to anyone who values respect, privacy, and reliable service.