Les Suites Massena

The location is very central , Our room was quite spacious and super clean, though it lacked luggage racks. Be aware that reception is up one flight and the rooms higher up; there is no elevator; when we arrived the lady at reception was unwilling to help us with our luggage. We are in our 80s, so I ended up going to a store next-door and paying one of the clerks there to take up our luggage!( he graciously refused payment at first but I insisted). Also my CPAP machine did not function properly there, something to do with the wiring (it worked fine everyplace else we stayed in France). When we departed there was someone new at the front desk …. a very helpful gentleman who called us a cab and took our luggage down . Wish he had been there the first day! Breakfast was not included in our stay so can’t comment on that.

Let’s start off with the positives. The location of these apartments are excellent, close to the Old Town with it’s many restaurants and bars, and also about a 2min walk to the promenade. We arrived at these apartments at around 9pm and quickly found out there was no lifts, so climbed 2 flights of stairs to the reception. A guy was there and showed us to our room on the 3rd floor (another 4 flights of stairs) and gave us our room code. The room was modern and clean and what we wanted to do was put our valuables in the room safe and go out to get something to eat. It was a combination safe and usually, you enter 4 numbers and press the # key. But this didn’t work for us, we tried a number of times but nothing. We looked around for instructions nearby but couldn’t find anything. So I went back down the stairs to reception to ask the guy there how to operate the safe. He said he would come up the next morning at 10.00am to show us. I told him we were planning going out now and we didn’t want to carry around all our valuables (camera, tablets, passports etc) and I also mentioned, we’d booked a train in advance to Monaco for the morning, so wouldn’t be there at 10.00am. His response was to shrug his shoulders, in a manner that seemed to indicate “tough”. I thought….great first impression to give off to your customers. Also in the room was a coffee maker and a complimentary small bottle of water. No instructions for the coffee maker either but I quickly worked this one out (put coffee pod in, press full cup). What I didn’t expect, is for the coffee pods and water not to be replenished when used. We used the 4 pods left in the room within 24hr of our 4 night stay. We can get our own water but who goes out to buy coffee pods? Those stairs really start to get to you by the 3rd day, we came back after 8hrs of walking around only to get up to our room to find the code we were using to get into our room wasn’t working. So I goes down to the reception (same guy) and tell him we can’t get into our room. He says “oh yes I changed the code, here’s the new one”. I’m ready to drop and need to come down 4 flights of stairs and then go back up them because he decided he wanted to change the code. The place is in an ideal location but the staff have no consideration or respect for it’s guests. Most importantly, if you have any mobility issues, this place is definitely not for you.

Struttura in centro posizionata benissimo per visitare la città. Vista su p.zza Massena Camera ampia e luminosa. Piano alto senza ascensore, wi fi non funzionante. Camera ben insonorizzata ma filtra troppa pule anche chiudendo le tende. Il bagno wc veramente minuscolo mentre doccia e lavandino sono in camera a vista. Tv senza canali satellitari La cosa che più ci ha disturbato è stato il letto! Un rumore assurdo per ogni minimo movimento. Materasso e cuscini troppo morbidi ma un cigolio insopportabile Non si può spendere tanto per una suite e dormire così male... Camera di primo impatto bella con molte luci e tanta scena, vista spettacolare ma scomodissima.