Anantara Plaza Nice

Great hotel and location but not necessarily a 5 star service for reasons as follows: 1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do. 2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him. 3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it). 4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock. Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.

amazing place to be

這麼貴的房費，房間的打掃一言難盡，第2天忘記放咖啡杯，咖啡膠囊，早餐送餐卡，第3天繼續忘記，更加離譜的是花灑壞了直接放在洗手池上…沙灘回來每次都要電話説這些小事情，住了5天四晚，洗手間地面和卧室地面沒有打掃過的痕跡