Empress Inn and Suites by the Falls

Các đánh giá Empress Inn and Suites by the Falls

Empress Inn and Suites by the Falls

5951 Clark Ave, Niagara Falls, Ontario, L2G 3W3, CanadaXem thông tin khách sạn
Empress Inn and Suites by the Falls
Empress Inn and Suites by the FallsEmpress Inn and Suites by the FallsEmpress Inn and Suites by the Falls
Xem phòng trống cho ngày đi của bạn
Chúng Tôi Khớp Giá
1 đêm

Đánh giá của khách

2.7/5
12 đánh giá
Đánh giá đã xác thực
Vị trí2.7
Trang thiết bị2.7
Dịch vụ2.7
Vệ sinh2.7
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(12)
Đánh giá tích cực(4)
Đánh giá có ảnh/video(1)
Đánh giá tiêu cực(8)
Esponilla
Phòng gia đình
Lưu trú vào thg 1, 2024
Gia đình
2 đánh giá
1.0/5
Đăng tải vào 29 thg 1, 2024
Sẽ không bao giờ quay lại và đặt phòng tại khách sạn này nữa… phòng rất bẩn…. Tôi đã đặt 2 phòng gia đình và chúng tôi cần trả tiền đậu xe.
Văn bản gốcBản dịch của Google
Tài Khoản Khách
Phòng Queen
Lưu trú vào thg 5, 2023
Một mình
5 đánh giá
1.0/5
Đăng tải vào 31 thg 5, 2023
Tôi đặt phòng vì không có thời gian liên lạc trước và không trả lại, thật vô đạo đức và tôi sẽ không đặt lại.
Văn bản gốcBản dịch của Google
Jolinluo
Phòng hai giường queen
Lưu trú vào thg 4, 2023
4 đánh giá
1.0/5
Đăng tải vào 22 thg 4, 2023
#tiêucực #Tôi không hài lòng với Cách Âm,Cách Âm Hành Lang,Nhà Hàng Gần Đó,Cửa Hàng Gần Đó,Độ Thoải Mái Của Giường,Mùi Trong Khách Sạn;#tiêu cựcreview#Thất vọng với khả năng cách âm, cách âm hành lang, gần nhà hàng, gần cửa hàng, giường ngủ thoải mái và mùi khách sạn
Văn bản gốcBản dịch của Google
Tài Khoản Khách
Phòng hai giường queen
Lưu trú vào thg 5, 2022
Du lịch cùng bạn bè
2 đánh giá
3.7/5
Đăng tải vào 8 thg 6, 2022
Phòng và phòng tắm tương đối rộng rãi, không gian tương đối yên tĩnh, tôi ở cùng bạn bè 1 đêm và cảm thấy khá hài lòng. Người ta nói rằng đơn đặt hàng của chúng tôi đắt hơn nhiều so với thời điểm trái vụ.
Văn bản gốcBản dịch của Google
Marcia Cristina
Phòng hai giường queen
Lưu trú vào thg 6, 2024
Gia đình
4 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 24 thg 6, 2024
Custo benefício ok. Boa localização, perto das cataratas podendo ir a pé. Deixamos o carro no estacionamento do hotel (pagamos 10 dólares). Precisam colocar antiderrapante nas banheiras pois é muito escorregadia e quase caí.
Dịch
Tài Khoản Khách
Lưu trú vào thg 8, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 21 thg 8, 2024
I was concerned about reviews I can’t lie but I am not sure why all the bad reviews. 1 thing they need to update their pictures on the site to show renovations ect. …READ MORE Trip typeVacation · Couple Rooms5.0Service5.0Location5.0 Hotel highlightsQuiet · Great value RoomsOur bathroom was newly renovated. King bed was extremely comfortable pillows as well. Very clean double sink fridge microwave. Only thing not enough hot water for nice shower in the morning Nearby activitiesClifton Hill the falls great buffet around the corner. Skylon tower lights up at night it’s beautiful. You can find everything just a short walk away but was off the main drag making it quieter SafetyWas in a very safe location no issues at all we felt very safe WalkabilityOnly about 5-10 min walk to Clifton Hill and many other areas Noteworthy detailsRenovated clean rooms close to everything great place at a great rate
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2024
Khác
1.0/5
Đăng tải vào 10 thg 7, 2024
They don't do house keeping service unless you go and request every single day of your stay. they said my room was cleand already and guess what, everything was as is, not even changed the towels. They do take 100 dollars security deposit and did not release in my case. The lady at the front desk [Sukhi] talks very rude and they took cash from me for car parking and did not provide any receipt for it. later i insisted to get one and i got on on cheap paper. after I lost that in clifton hills while doing golf. now I had to call her multiple times and finally they picked my call. when I ask her to provide email confirmation for the car parking to later use for my TAX returns. she was talking non sense. you can stay away from this motel and you can choose one that has good/proper customer service. Rooms are absolutely terrible and front desk service is horrible.
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
1.0/5
Đăng tải vào 9 thg 7, 2023
Horrible experience, we got bed bug bits. Never again and would not recommend for anyone. Horrible experience, we got bed bug bits. We woke up at 3am to complain and they told me the bug is from outside. Never again and would not recommend for anyone.
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Khác
1.0/5
Đăng tải vào 31 thg 5, 2023
Parking is NOT free, $10/day and there was shattered glass all over the parking lot the entire time we were there. I unexpectedly got my period in the middle of the night and bled onto the bedsheets, and onto the mattress pad underneath. I didn’t think it would be a big deal because as every woman knows, blood comes out with cold water and bleach. However, after checking out I received a call from the hotel who told me they’re charging my credit card $250 for the blood stained sheets. I tried explaining and apologizing that it was an accident, the owner raised his voice over mine, called me disgusting then hung up on me. I went back to the motel asking to see the sheets but he would not let me, and he only showed me photos of the stain that would easily come out if they actually washed their sheets. I argued that I did NOT authorize any extra charges but he contended that I did, yet would not let me see the form with my signature nor would he even let me in the lobby to speak to another employee. The only form I signed was a damage form, and blood on sheets isn’t damage, it’s washable but clearly this hotel doesn’t clean their rooms or anything in them. If a child wet the bed, would they charge $250 as well? Or if someone accidentally spilled a drink on the bed? Apart from this incident that left me completely dehumanized, degraded, and out $250, the motel door locks don’t work properly, fridge doesn’t work, and no fan in the bathroom. Also, the entire hotel STINKS and they employees are not welcoming at all.
Dịch
Tài Khoản Khách
Lưu trú vào thg 8, 2022
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 9 thg 8, 2022
It was a wonderful experience staying at Empress inn, close to all the happening places , Clifton hill, walking distance. Cooperative staff, rooms are ok, nice and friendly environment Surely visit again
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2022
Khác
1.0/5
Đăng tải vào 27 thg 7, 2022
it was disgusting, dirty, smelly, ceiling leak, garbage on floor from last people in room, got bed bug bites......i have never been in such horrible conditions. we stayed on the third floor and there is no elevator so we had to drag out luggage up 3 flights of stairs, there were no cups in room, tv didn't work, some of the towels were dirty, there were no plugs for tub or sink, no hairdryer in room, there was a curtain rod above the air conditioning unit(which was not running in july and took hours to be effective) that was there to wrap the curtain around so the air didn't just blow between the curtain in the window. did i mention we got bitten by bedbugs? i was scared to bring my luggage in when we got home incase they had gotten into the bag.
Dịch
Tài Khoản Khách
Lưu trú vào thg 4, 2022
Khác
1.0/5
Đăng tải vào 26 thg 4, 2022
3rd time that I'll be reposT MY REVIEWS ON THEIR GOOGLE ACCOUNT! They keep deleting my review. If I can give a no star at all that is what this 2 star hotel is best describe. -2 star hotel! We booked the room from the website last April 9 2022 and emailed management at empress inn. Our room #305 located at the top floor right hand side of the frontdesk building. We checked in late and we informed the frontdesk about it. Fast forward, I got in first to our room bec my bf went out to grab some snacks and lay down in the bed. It seemed fine at first BUT when we are about to sleep you can literally hear the bed squeaking even with a very light movement. At this point we did not bother calling or going back to the front desk because it was already 2am and we don't want to walk from third flr to the front office considering that there's no elevator. 2nd issue: heater is not working properly. It goes on and off so we had to sleep in our sweaters and socks on!!! Third. we noticed early morning that there are insects like cockroaches and i dont know what else inside the washroom and on top of the window. WE GOT A COUPLE OF BITES! WE EMAILED PRICE LINE AS THE FRONT OFFICE SUGGESTED BUT THEY DIDN'T TAKE OUR CONCERN SERIOUSLY. They emailed us saying they checked everything and no insects found plus photos are not matching the washroom. like you can really see the tiles are the same from what i sent and what they sent me. They are certain that room is clean and safe of course you guys already cleaned the room before sending photos. see attached photos from me and the one priceline sent me (tile and bowl photo) Please, if you guys don't think this is not a serious concern, you shouldn't be in the business. As a traveller, it is very important to have a good and comfortable place to stay for a short period of time. Even if it's a little bit cheap nobody deserved to experience it. NOW NOBODY EVEN CARE TO RESPOND TO MY EMAIL. WORST PLACE TO STAY, WORST CUSTOMER SERVICE.
Dịch