Embassy Suites by Hilton Niagara Falls/ Fallsview

The only 2 reasons one would like to stay there in my opinion are location and the views from the room, arguably the best in both departments. Apart from that considering the amount you’re paying per night the service you receive is sub par, so if you’re looking for the best views and location go for this property and if you’re looking for good services or premium treatment avoid this property.

Overcharge for parking and they do not provide daily cleaning service, you must stay 4 days to do it

Always best to stay at Embassy sweet by hilton niagara. It was my second time of stay and as satisfactory as ever. Strongly recommend it.

Great and fast service. The room was clean and spacious. Staff were all nice and warm. The vouchers received during check-in were 120% useful. A bit disappointing about breakfast, but the restaurant's view was perfect!

First of all, I’d like to start by saying that this hotel truly has one of the best locations on the Canada side of Niagara Falls. However, my overall experience was unfortunately quite disappointing. Upon check-in, the front desk staff tried to upsell us to a “FULL VIEW” room. She kept repeating the word “Full View” and offered several options — 200, 250, 350 — without mentioning any currency. When I asked if there was a discount since I’m a Hilton Honors Gold member, she said she could reduce it to 180, and only then mentioned that it was in USD. I found that very confusing and misleading — we are in Canada, and unless clearly stated otherwise, I naturally expected the price to be in CAD. After some discussion, we decided to go ahead and paid an additional CAD 250 (equivalent to 180 USD) for the “FULL VIEW” upgrade. Our room was on the 40th floor (room 4001). But when we entered, we were quite disappointed to find that the main waterfall view was partially blocked by the building’s red roof structure, as shown in my attached photo. Paying that much extra for a partially blocked view felt very unfair. Later, I checked online (using a different date just for reference) and found that the upgraded room type was only around CAD 150 more on the website — which made me feel even more upset and taken advantage of. To be fair, all the lift and housekeeping staff we met were extremely kind, and our dinner at STK on the 9th floor was excellent — great food, service, and atmosphere. Unfortunately, the next morning was another big disappointment. Around 7–7:30 a.m., we were woken up by very loud construction noise — constant knocking, drilling, cutting, and buzzing sounds from above. We couldn’t rest at all. I called the front desk, and the staff apologized and explained that there was renovation work happening on the 41st floor, offering us a late check-out so we could “rest more.” But with the ongoing noise, that was simply impossible. What frustrated me most was that nobody mentioned this renovation during check-in, especially when the staff was actively encouraging us to upgrade the room. Since they were clearly aware of the noise situation, they should have informed us before we paid the upgrade fee — so that we could make an informed decision. I completely understand that renovations are sometimes necessary to keep a hotel in good condition. But the way this was handled showed a real lack of consideration for current guests. Starting such loud work early in the morning, without warning, is unacceptable. And upselling guests into rooms directly below an active construction floor without disclosure is even worse. Considering all of this — the misleading currency during the upsell, the blocked view, the inflated upgrade price, and the unbearable morning noise — I honestly felt that guest satisfaction wasn’t a priority here. It gave me the impression that the focus was more on making short-term profit than on building long-term trust or encouraging repeat stays.

As every guest says it, the location is one the best in the area. There are WeGo bus stops near the hotel. A WeGo day pass at CAD 11 is good value. Armed with this pass, one don't even need to use the inclined train ( at the back of the hotel) to go to Table Rock Center. I my opinion, the close up view of the Horseshoe Falls outside Table Rock center is better than viewing from the hotel's falls view room which is very expensive. Generally, our 2- night stay was satisfactory, except for the poor breakfasts and the chargeable usage of WiFi. Who charges WiFi usage nowadays?