Tài Khoản Khách
ngày 17 tháng 7 năm 2025
The Scarlet Spa Hotel is in a beautiful setting with excellent spa facilities and peaceful, well-kept grounds. The atmosphere is very relaxing, and the staff were generally friendly and helpful and made a great effort to help us celebrate an occasion. However, there were a few issues that took away from the overall experience. I asked twice for firmer pillows as the ones provided were too soft for me to sleep well. I was told someone would follow up, but never heard back. I also left a pair of glasses in a drawer when I checked out and was told they couldn’t be found, even though I’m certain they were left behind. To top it off, my final bill had multiple errors – including two separate £20 overcharges from the restaurant with no explanation. These were eventually corrected, but it made for a frustrating checkout. Overall, a great spa and setting, but housekeeping and billing need improvement. Would love to return if these issues are addressed.
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