Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

We Left this Hotel as soon as we got to our room very dirty bug in shower big red stain on the disgusting Carpet s a women was screaming in another room we left and found somewhere safe and clean to stay. Hotel did refund us on there but ******* has to approve it I’ve contacted ******* a few times not getting much of a response other than they have to wait for a Email from hotel I feel we should absolutely be refunded

This property was advertised as a home away from home. Extended stay. I booked 2 deluxe rooms, 1 room had 2 beds and a stand with a little tv. No furniture to accommodate 6 guest. No dishes, pots or pans ,no utensils 2 towels and 2 wash clothes in both rooms. If you wanted and dishes or towels you had to buy them from the front desk. They didnt advertise that each room has a securty deposit on top of the price of the room. I rented 2 rooms for my family to be together for thanksgiving and to celebrate our Christmas as my girls live all over the east coast. But we had to figure last minute meal plans as we were not buying dishes for our 4 night stay. There was cockroaches crawling through out the building everyday the "bug" vehicle was there spraying or putting cockroach bait down. This hotel is used bt the city of Newport News for placement of homeless. I have no problem to help homeless and put them.in a warm dry place. But to remove furniture and kitchen supplies and to tell guest who pay of $1300.00 for 2 rooms for 4 nights that you have to pay for supplies that are listed as part of hotel is totally wrong. I have request a refund.

Floors were extremely dirty. Walls and trim were in need of painting. The second floor wreaked of **** and the bugs in the cabinet were not to my liking. Not recommended.

I was only in the room 5 minutes and it was filthy and i got 2 remotes both wasn't working so i had to leave the room because i couldn't use the tv

The room smells bathroom toilet don’t flush

It was the worst hotel experience I’ve ever had. The first room looks like someone was still living in it and would pop out at any minute. Bugs in the bed, on the pillows, roaches in the bathroom, bottles in the sink and a hat on the table. The second too had less dead roaches but visible, dirty bathroom, kitchen and sink. I had to move the chair j front of the door to feel comfortable trying to gal asleep. You should refund every cent of my payment and refer me to the corporate office. Terrible place, should be condemned