Premier Inn Newcastle Airport

The Hotel’s location is very close to The Newcastle International Airport and the Metro. Just a few minutes walk can be reached. Clean with sufficient lighting is good. The bed’s quality is a bit soft and old. If it is changed, it will be better.

Attended the premier Inn today on a work trip. We had a fantastic experience thanks to Louise who was working in the restaurant. She was very accommodating and friendly with myself and all of my other colleagues. I would highly recommend staying at this hotel. Thank you!

Arrived at hotel fine, all seemed well until we got into the room and realised it hadn't been cleaned, were moved to another floor. Dinner. Am gluten intolerant, no dedicated menu, rather a ringbinder to com through. Delays in service of 50 minutes, nobody bothering to let us know delay or check in with us, portions small, food not particularly warm and appeared to have just been thrown on the plate. At no point did anyone check how we were, update us on what was happening or apologise for the delay. Would never have expected such an awful experience from a chain priding itself on a good night's sleep. We were partially refunded and the breakfast food and service were excellent, but neither really mitigated such a terrible experience ahead of our flight out of the airport.