Grainger Apartments

Most definitely the worst hotel I have ever dealt with in my entire life of traveling and working away. I made a rookie mistake by not looking at the reviews on trip adviser before booking as I was fooled by pictures alone and unfortunately had to literally pay the price for it. I told the hotel staff and even the operations manager that I was sensitive to bed bug bite and I have a baby at home and wouldn’t want to risk carrying any bed bugs home. The guys didn’t care about my concerns whatsoever and they showed zero remorse. I sincerely wish I saw other customers reviews about bed bugs and pest before booking this hotel and not after booking it. Looking back at the older reviews on trip adviser now and other reviewing websites, they actually have a reputation for exploiting and scamming people of their money while offering a below par service. I won’t be surprised if and when they get shut down by the local council or get their operating licence revoked due to the number of health & safety issues and customer dissatisfactions.

Stayed here 2 weeks while working yes they need a lick of paint handy for metro centre street full of shops there’s a Asda 10 minute walk away and a social club across the street where you can go just sign in by sports was on when I was there

Located in Asian quarter of town. Accessible by 10 11 38 bus from Grainger street. Very large old building on same site as a. tyre centre and car wash. Very neglected. Carpets and drapes need deep cleaning. Furniture is all dark wood. Has a lift that's broken front door doesn't lock. All rooms have issues. Rooms have key card entry. I got an upgrade but even that room had issues. Hotel has power saving lights. Very nice shower facilities. Smart TV with YouTube and or Netflix. Beds very old. Bedding old Rooms very large. Hotel generally quiet. Outside noise is an issue. Staff on site don't speak much English. Coffee bar downstairs held a function that went on until 2am. Very cheap hotel. Not up to my standard. Suites have mini fridge and microwave and kettle and sink all hidden in cupboards. Cutlery and crockery. Suites and multiple bedded rooms next to each other. Very confused set up

Save yourself the Hassle and don’t book! Stayed her with 6 friends got a shared room which tbh was wasn’t bad but when we arrived the guy on reception tried to charge us £700 which was over double the amount i booked it for! Good job I realised before he took the payment! He didn’t even apologise just typed the correct amount in but seemed dodgy now reading other reviews of similar situations. We were a group of young girls and they took photo copy’s of all of our ID’s which I found strange tbh I’ve never encountered that when staying somewhere before. We didn’t feel safe at all tbh security was lacking, afger reading the other reviews online I made sure to get my deposit back straight away before leaving. Make sure to take photos of all the damaged stuff in your room when you arrive so avoid being charged

Great night stay, not sure what all these negative comments were about like, deposit back first thing in the morning. Smart rooms and top blokes on reception. Shower was a bit too hot, but nothing major. 4/5 boyo.

We stayed here in early December and there were numerous issues e.g. broken shower control, no temperature control in the sink ( water dangerously hot) boarded up window, shower flooding the bathroom, broken elevator. Aside from all of these issues we are still waiting for the return of our deposit 4 wreeks later! They have consistently lied blaming our credit card company, the bank etc while then comfirming to *********** that they never actually processed it. Such bad business practice, £150 is not a small amount and from reading reviews they are known for this. The excellent reviews on booking,com are 100% false