Honeysuckle Executive Suites

40 minutes after I checked in to my room, ANOTHER FAMILY CAME IN! Even considering that the doors gets open with a code, they gave them THE SAME ROOM AND SAME PIN CODE NUMBER! Terrible experience, not even my privacy was respected. Feel really disappointed.

Terrible. So horrible. We had booked an accessible apartment and they had a really terrible non-accessible place for us. We went to reception to complain, and were told that I could use the gym’s toilet and shower. It was 5pm when we arrived. DO NOT GO.

This apartment was far from clean with hair and possible bodily fluids in the bathroom. Leather sofa bed torn and very uncomfortable. Walls marked and dirty. Bed linen torn/ holed. Dust thick enough to write your name in. Tracks of patio door had mould and dirt. Appliances were also dirty. On the positive side, very well located and staff were lovely.

I feel this must have been one of the first buildings in the Honeysuckle Precinct, as such it is starting to feel a bit tired. I found the pre-arrival communication to be good. There is an app required for unlocking doors in common areas (seems unnessary to me). A keypad is used for access to the room. Bed was not particularly comfortable. Matress felt a bit old and worn. Fold out sofa was also not amazing. Was nice that the room included a washer and dryer. The room also included 2 Sony TVs, which was nice. Internet was usable. From memory around 3 to 5Mbs - not the fastest but enough to get stuff done. My main criticism was that only one of the two lifts were working. At one point in the afternoon I had to wait over 10 minutes for a lift. Seems it was being used by cleaners and workmen - ideally this would be handled in a separate services lift. The general Honeysuckle Precinct is nice enough, although it feels a like a ghost town. Not a hive of activity.

Arrived at night and found our way to this apartment tired and hungry. Upon entering I wondered if we were in the wrong place as it looked like it hadn’t been cleaned. There were stains and drink marks all over the tables, and the floor hadn’t been vacuumed or mopped. It appeared to have had drinks spilt everywhere too. It was more like a nightclub than a hotel room. The tea towel in the kitchen was so filthy it was useless trying to clean anything. The freezer had food in it, the bathroom was not clean either. The toilet was running and wouldn’t flush. It was going to be a long night. I told the man at reception about it and he just told me to take some photos if I wanted. The worst part came when we went to bed. I checked the doors as our apartment opened onto the pool area. Unfortunately one of them had a broken lock and wouldn’t close. This is when I really lost my patience. I called the night manager and said I was traveling alone with my children and I didn’t feel safe being in a room at the pool with a door that wouldn’t lock. He said I should just jam something against it because he couldn’t help me. He actually got annoyed that I was upset and practically hung up on me. Wow. Thanks for nothing mate. I’ve attached a picture of the security effort I made with my son. Ironic that they didn’t care about this yet I couldn’t access the gym as the app I needed to download never sent me the code required to get in. We survived the night and I’ll never return. This place should be called The Horrors of Honeysuckle. There sure isn’t anything “executive” about this place. Don’t make the same mistake!

My family stayed the first week in January 2022 for four nights. On the 3rd afternoon we were informed there was a power outage. With no lighting or air conditioning this made for a very unpleasant night with 2 children. The next day they could not guarantee that the power would be back on so we checked into another hotel. Later that afternoon we recieved another text from the Honeysuckle stating that the power would not be on for another night which justified our decision to find another hotel. The following week we contacted the manager seeking a refund for the 2 nights when the power was out as the room was 'not fit for purpose' to be told 'it's not my problem, take it up with the building owner'. We did and were informed that power outages were covered by the hotel's insurance. I took this back to the hotel multiple times with no reply. We escalated the situation with NSW Fair Trading but because Honeysuckle would not respond to the issues raised the case has been closed unless we proceed with private legal representation.