The Swan Hotel and Spa

Fabulous roast dinner after a good walk ! The staff were v helpful and welcoming . We went today to celebrate our 17 year anniversary- we got married at The Swan 17 years ago. It’s such a special place to us . The food in the re is delicious and service is always good.

Spent two nights at this fabulous hotel for my birthday. Ate in the pub and the brassiere both served amazing food. Staff were all friendly and helpful. Room was clean and spacious with plenty of drawer and hanging space. Loved that we could use the Spa and gym facilities. Highly recommended

I have been a member of the health club for several years and the facilities are needing some attention, to say the least. The staff - not enough of them - are doing their best, trying to man the desk as well as cleaning etc. But they can’t do most of the things that need doing. There is need for new plaster in the ladies changing room on the ceiling where it seems to leak in heavy rain - a problem that persists. The lockers are awful - most just don’t lock. The water dispenser by the pool keeps breaking down and hasn’t worked for weeks (again). The hot tub has just had the loose tiles replaced and they have already come unstuck. It needs sorting properly. The pool needs demoulding. around the edge - draining and deep cleaning. It can’t just be wiped. The shower drains regularly block, or they don’t work. I heard one of the senior staff (manger?) asking the girl on the desk what she does with her time.. ?! They need a proper cleaner like the new spa. It is not the high standard it was. Not enough money spent, not enough staff. It is a shame because it used to be much better. Standards have dropped. It isn’t what you would expect from a quality hotel, which is what it used to be.

My husband and I stayed for one night last week and had the most relaxing time. Check in was supposedly 3pm, however we did a partial check in online the night before which asked for an estimated time of arrival. We said 1pm as we wanted to enjoy a drink and use the facilities. We arrived around the time we'd planned and our room was ready, so we completed check in which was really quick and easy. Reception area has a very informal, relaxed feel about it, it didn't look to corporate and fit the theme of the hotel. The staff were lovely too. Our room was great, very spacious with a huge bed, a sitting area by the window which overlooked the spa gardens and hillside. Nipping clean, no complaints regarding that. We had a drink from the bar which we were able to take outside and enjoy by the stream. Due to the location, there wasn't a great deal of passing traffic and the only cars that would pass the seating along the water would be those going to/from the hotel & spa. We changed and spent some time around the indoor pool but then decided to pay the extra and use the thermal spa and Gardens. We're so pleased we did as this made our day and overall stay feel that little bit more special and definitely more relaxing. The member of staff (Genie) who greeted us at the spa was the nicest person, she was so friendly and accommodated us straight away. She gave us a quick tour, showing us what was what. She told us she'd be wandering around and should we need anything, just to give her a wave. We were very much left to enjoy ourselves and when we did fancy a drink, Genie was more than happy to wait on us. We spent a good few hours there. Later on in the evening we ate in the brasserie on site. This is more like finer dining rather than pub grub, which was also available in a different dining area. The food was absolutely incredible and again the waiting staff were great too. Nothing was a bother and the gent who served us was friendly and had a great sense of humour. Our bed was comfortable and the room was so dark and quiet. Our only critism would be that the room was too warm. It was a warm and close day, which obviously can't be helped, however there was an air conditioning unit on the wall with a sign saying it was out of use. Breakfast the following morning was beautiful. A continental help yourself selection with cereals, toast, pastries, fruit and yogurt but also a menu to choose from with items cooked to order, such as porridge, pancakes, poached eggs on toast, all the way to full cooked breakfasts. Check out was quick and effortless. All in all a fabulous one night stay. We'd definitely return and have recommended to friends and family already. Special mention again to Genie at the spa, she is a credit to the team there, what a lovely woman.

Wonderful weekend spent in the gorgeous Lake District. The Love Nest was stunningly beautiful with everything we could possibly need to hand. Our evening meal was delicious with every course being cooked to perfection. Our spa day on the Sunday was luxurious, and made us both feel so relaxed. An amazing stay, thank you so much.

We went for the fireworks display which was excellent to say the least you would t get a fantastic display anywhere else in Cumbria it was a fantastic night Thankyou to the staff but the burgers wasn’t up to much don’t think they had seen a cow which was a shame as the rest of the night was excellent

This is a lovely place to stay let down by the exorbitant price of the food.Im sure that the hotel will say like all hotels that we source our produce locally to support the local farmers…etc etc and that our prices are in line with all the local restaurants..they all say that… because they are all charging exorbitant prices….fish and chips £20…inc 8 times cooked chips!!!it’s a real shame ….but they can do it because if you stay here…there are no other restaurants nearby…love this hotel…but hate the food prices.

The hotel and staff are really nice, some of the wallpaper and decor is a bit bright and a bit out there for my liking but that’s just my personal preference. I hated that we had to walk through the bar area in our robes and bare foot, as no spa type slippers were provided to use the swimming pool (wanted to use the spa but it was fully booked and people not staying in the hotel appeared to be using it.) then obviously had to walk back through the bar area while people are eating and drinking to get back to our room. People were even going up to the bar in their robes to order drinks. I just found that all a bit odd. And to top it all off we waited over an hour for our breakfast to be served, there were also no cups for the fresh juices and no plates present at the toast machine. The beds and pillows are really comfortable and the room was clean and tidy. All in all it wasn’t a bad stay and just a few small adjustments are needed for a five star review but we just left feeling a little bit little disappointed.

We went for a meal and the bonfire celebration…. An extremely busy night. Staff were excellent despite an onslaught of customers all at once. I have been in the hospitality business in the USA for many years and management should be proud of their staff! I will definitely include the Swan for my next visit for Spa and hotel! Great job!