Tuscany by LuxUrban

Subject: Complaint Regarding Our Stay from October 17th to 23rd Dear Sir/Madam, I am writing to express our dissatisfaction with the experience we had during our stay at your hotel from October 17th to 23rd, 2024. Despite the high expectations we had for your establishment, several issues occurred that significantly impacted our stay. For 3 to 4 days, we did not receive clean bath towels, despite making three requests. Each time, we were assured that the issue would be resolved promptly. However, not only was it not addressed, but on two occasions, housekeeping knocked on our door at 11:30 PM to deliver small towels instead of the bath towels we had requested. Being disturbed at such a late hour is unacceptable and baffling, especially in a hotel of this caliber. Considering that we paid 1,870 USD for our stay, we believe that the service we received fell far below the expected standard. Therefore, we are requesting compensation for the inconvenience caused during our stay. We hope you will take our complaint seriously and respond appropriately to our concerns. We look forward to hearing from you. Sincerely, Laura Zarrone

スタッフは親切でした。 アメニティが、タオル、石鹸、ドライヤーのみで少ないので、持参が必要です。

De ligging is geweldig op 5 minuten lopen van Grand Central Station.