Các đánh giá Element New York Times Square West

Pro: Nice location and breakfast (few options though). Cons: I don't know if it is an American thing, to be honest, most of the reception desk staff and the ones that speak with guests on the phone are very rude and dismissive to complaints. My complaints ranged from lack of water on arrival to lack of hot water up till the 2nd night. I also had to complain before my room was cleaned on the 2nd day. This is way below Marriot's standards and the management should invest in training the front-facing staff on customer care. My booking confirmation email showed that I was to pay $200 for a deposit, however, the receptionist said it was $250 and wouldn't bulge even when I showed the email. This could amount to a sort of mis-selling practice and false advertising tactic. A customer-oriented hotel would have taken responsibility acknowledged the mistake and offered to take the amount that was stated in the confirmation email, and after that escalated why the prices differed. Also, the intercom in the room does not work, so I have to either take the lift from floor 31 at all times to complain face to face or make a roamed call to the customer service line through my UK line. Quite ridiculous! Coming from Europe where guests are well-attended to and meeting this abysmal level of service is quite a new low for Marriot.