Millennium Downtown New York

1. Poor WiFi 2. Unstable hot water for shower 3. Excellent view and location 4. Excellent doorman

The building is quite old but the room has everything I needed. Staff was helpful with my requests.

Worst experience, unfriendly, huge hidden charges out of contract, old, dirty, phone didn’t work,lifts didn’t work, bar was closed most of the times. It had nice views for all they are worthy when nothing else is in place. Stay away

Location is great, our room view is awesome ! (27th floor) Doorman is friendly and useful. We reach the hotel in the morning but early check-in are not allowed. So front staff asked me to pay deposit and check-in later (4.00 pm). When I’m back the hotel, other front staff asked me to pay deposit again. But I told her that the hotel already charged me in the morning. She still confirms that there are no record in the system. I also proved her with bank msg on phone. After manager comes and re-check again and my case is ok. And deposit (200$) will be return after checkout (about 15 days for international bank). It s on pending now. Hope there are no issues for my deposit again. Another point is hotel parking, it is renovated right now. But you can find another parking nearby. And location is great , subway is very close. Im really like this hotel :)

This is a very bad trip！ the worse !! . First of all, the hotel facilities are very old. Secondly, such a big hotel lost consumer things. After losing consumer things, they didn't cooperate to find them. It was all kinds of delays! I was dragged until I had to leave because they knew that I had to catch a plane for the next trip. At the same time, hotel promised to call or email me to inform me of the progress. But they didn't. A 5-minute camera secret checking was watched for two hours. And didn’t check yet whether I was there or not. Such a big group training was done so badly. And the service attitude of “I’m just a person who working here ” i mean … whaaaa ? In this way to deal with customers. I’m really disappointed with this company!

Nice hotel

Beautiful view of the oculus and World Trade Center!!

Love the location and the rooms were as expected

The hotel room was very old and run down. Stained carpet and old furniture. Needs a good revamp! The lobby area looked lovely until you got upstairs. The location was good for us and lovely places to eat n drink. There was NO amenities in the hotel which was a big disappointment, no bar and no restaurant facilities..when we asked on arrival we were told ( you can get Uber eats delivered)! Not my idea of a 4 star Hilton hotel? There weren’t enough coffee/tea on arrival so had to phone and ask for some, and had to wait for some time. Not great after a full day of travelling. The room did get cleaned with fresh towels 3 days out of the 5 we were there. Would not stay here again.