Aloft New York Chelsea

Was able to check in early instead of just dropping off luggage. Very friendly staff & great experience!

Comfortable room, very clean. Check in was Late because they had overbooked which was frustrating. Good location to everything.

We really enjoyed our stay and can recommend the hotel. Everything is clean and tidy. Staff is friendly.

This was a great hotel to stay in in New York. The room was very comfortable. I used many amenities. Highly recommend this hotel.

Very modern, elegant, extremely clean, amazing location. Be sure to pay extra 20-30 dollars to get room with the view. WE had a great time.

Spacious room, very clean. It was nicely equipped and furnished, the hotel has been newly refurbished so it’s great. White walls with touches of grey, no carpet floorings but vinyl tiles. it just lacked a bit of storage space and smelled a little odd due to the lack of vent in the bathroom but overall we had a good stay there. The view from the 30th floor was breathtaking.

This was a great location and a very nice hotel. I really enjoyed and used all of their facilitates. Definitely on my list of NYC hotels and recommend it to others.

We arrived at the hotel on May 24th at 11:20 pm. The manager told us the hotel was completely booked and full and the only room they have was with the A/C unit not working and probably not working for the full stay until Monday 27th. He gave us 2 options: 1) to cancel the booking with any penalty or 2) to give us half rate each day. It was 11:30 pm and I was with a person of 75 years old therefore, we decided to stay in the room with the not working A/C. They did not solve the problem at all during our stay of 3 nights. Monday morning May 27th I told the lady at the front desk what had happened and she confirmed they will reimburse us exactly half amount of what we paid including the hotel booking protection we bought. Up to now they just gave us back 1/5 of what we paid. For my calculations they need to give us back the remaining 4/5 to complete and fulfill their promise. I have copy of the receipt from May 16th and a copy of my bank statement showing what they gave me back up to the moment.

Spent two nights with two friends. Overall a great experience. Bed is comfortable and bathroom is spotless clean. Location is perfect, less than 10 mins walk from Penn Station. Will definitely go back.