Hampton Inn & Suites New Orleans Canal St. French Quarter

When arriving, our room had holes in the carpet, ripped bedding, the toilet didn’t work, and it smelled like ****. We made the front desk aware and they were very nice and accommodating. They moved us to a new room and it was great! Walking to the French quarter wasn’t too bad but a little further than I would have liked. Overall it was pretty good hotel. Not sure I would stay here again though.

our stay was amazing , we will be returning just not to the same room . the only thing i didn’t like was the fact that our tv was broke but we weren’t there to watch tv so it didn’t really bother me . the staff was very friendly and helpful

The hotel is cute, it’s just you get what you pay. The location is near Bourbon Street, so that’s a Bonus. I love the decoration from the room, but the hallways smells kinda weird. and the parking lot next to it is really safe (Tulane Parking). For a cute, cheap, and near location I will recommend it.

Everything was great, be careful in the elevators.

Just stayed there Thursday to Monday Super Bowl week. I was very happy with the hotel. Nice updated room friendly staff and excellent breakfast. This location was perfect for walking to everything. I was a little hesitant reading some of the reviews but they were wrong we were very happy.

A few days prior to my arrival at this hotel, I was instructed to call back to inquire about upgrading my room. I explained to the representative that, as a Hilton Honors member, I would like to upgrade my room regardless of the cost, provided there was availability. He responded with an attitude, stating that was not how it worked and that I was merely a regular member, implying that my business was not valued. This is my third stay at this hotel, and unfortunately, it has been the worst experience I have had at any hotel. Not only did the televisions in our room not function throughout our stay, but the five channels we did receive were of poor quality. The hotel elevator was out of order, and the second elevator had a limited capacity, allowing only five people per trip, resulting in wait times exceeding 25 minutes. The WiFi service was also unavailable in our room. The toilet did not flush on the first day, but this issue was resolved by maintenance on the second day. The hotel hallway had a persistent sewage odor throughout our stay. The shower was dirty, and housekeeping only serviced our room once during our stay. I had upgraded my room prior to arrival and expected it to meet basic standards. I requested a room change at the front desk, but they claimed the hotel was fully booked. One staff member demonstrated a good understanding of the hotel and provided excellent service. However, other staff members seemed disengaged and spent their time using their cell phones. The overall experience was unacceptable, and had I been able to obtain a refund, I would have checked out of the hotel. On January 23, 2025, I contacted Hilton's customer service line to confirm receipt of my message. The representative stated that she could not locate a file and requested my confirmation number. After providing the number, she informed me that the file had been closed by the hotel, which explained why she could not find it. I asked if there were any further actions she could take, and she replied that she was unable to assist me further and that I would need to contact the hotel directly. The hotel claimed that none of the issues I experienced were reported during my stay, despite my numerous visits to the front desk. I question how I would have known about the hotel's renovation, as this information was not available online. It was only through a conversation with maintenance staff that I became aware of the renovation. Similarly, how would I have known that the hotel was fully booked if I had not inquired with customer service? Furthermore, how would the hotel have been aware of the issue with the toilet if I had not reported it?