Tài Khoản Khách
1 tháng ba, 2024
I appreciated Kim's owner update and learned key differences between WorldMark and "real" Wyndham ownership. Kim was very courteous and knowledgeable, but none of the options offered were affordable or realistic. After checkout, I received a WorldMark Board of Directors email telling me about the reduction of 2024 Wyndham management fees by $4M, and WorldMark will give us two separate, unprecedented special assessments and increased maintenance fees. We are exploring options apart from Wyndham, based on my experience with Wyndham customer service over the past 3 years. I've responded to many post-stay surveys from Wyndham SVPs and sent several letters documenting poor customer service (e.g., waiting on hold for hours, rerouted to offices “that don’t help WorldMark owners,” and staff who lost or misplaced reservations. I so am tired to be called "not a real Wyndham owner" by many Wyndham "partners." While it may feel good to write 500 words < 4 minutes, Wyndham's cumulative lack of follow-through across many brands, inconsistent, and poor customer service over the past 3 years, is tiresome. However, I will give La Belle Maison 4 of 5 stars on sites like TripAdvisor, Google, Wyndham, WorldMark and Club Wyndham, thanks to great front desk service by Regina Jenkins and sales staff like Kim. Sadly, there are too many glitches in my recent experience trying to access Wyndham privileges as a WorldMark owner, such as Portfolio, TravelUp, and others. I will highly recommend La Belle Maison. An outstanding home away from home in New Orleans.
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