Sheraton New Orleans Hotel

Tôi muốn nói với các bạn khách sạn này thật điên rồ. Họ phục vụ quá tệ, tôi đặt phòng giường king 2 đêm trên App sau đó tôi đăng ký họ bảo hiện tại họ không có phòng giường King nên tôi đợi theo họ 2 tiếng rồi quay lại nhận phòng. . Đó là phòng giường đôi 🤦♀️. Họ hứa với tôi rằng ngày mai sẽ đổi phòng giường cỡ King nhưng họ không thay đổi gì cả. Tôi vẫn sử dụng căn phòng đó cho đến khi tôi kiểm tra nó. Tôi cảm thấy như họ đang nói dối tôi khi họ đang phục vụ. Họ chỉ ưu tiên khách hàng đặt phòng qua website của họ. Nhưng điều đó không công bằng. Tôi không biết gì về khách sạn này nếu không có ứng dụng, vậy làm cách nào tôi có thể đặt phòng từ trang web của họ. Đó là dịch vụ ngu ngốc. Khách sạn này chỉ có giá trị 2 sao.

great service. rooms were clean however could be updated.

The hotel was great! I was disappointed that I was charge an extra $10 per day due to the size of my vehicle. That should not matter because it was still placed in a standard size parking spot.

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The hotel was nice convenience was great everything was within walking distance but what I didn't like was the paying for parking if I'm already staying.

Great location

Awfully dim room, with a tiny window. Security guard in the lobby was extremely ****** and stopped me from entering because they assumed I was a food delivery person (as I had a takeout bag on me), while my other friends (white people) who also had the same takeout bag weren’t stopped. Front desk was not friendly at all. Awful!!!

Amazing view from the highest floor. Staff are professional, friendly and helpful.

Was good