Home2 Suites by Hilton Alamogordo White Sands

Great stay for one night

I went to check into the hotel at 6 pm after being on the road all day and was told “******* should have contacted you. Our rooms and booked and we had to push your reservation.” I was in the local national parks and had no service for most of the day, so I checked my email and had received an email at 12:15 pm to say my reservation had been cancelled. This was extremely frustrating and disappointing. All I wanted to do was check into my room and relax after a long day, but was offered nothing. I will not be using this service again for this reason.

Beautiful new property. Our suite had a full size fridge, microwave and even a dishwasher!! It was clean and easy to find and park. Two things to note: the pet fee is now $75 per pet (not $125 refundable as in property description), a little expensive for one night but it was comfy and convenient. Second is the check out time is 11am not noon according to the hotel information. We were a little late leaving but no one seemed to mind.

Housekeeping doesn't come every other day as advertised and had to be requested after around 5 days. Couldn't get the room cold enough to sleep without sweating.

Hotel is nice and clean. But please improve breakfast, totally disspointed. Keep hot breakfast please, everything is frozen cold, not even a banana, less options. Not good at all.

Suite was spacious with lots of counters and cabinets and a fully functional kitchenette. Breakfast was very good and there was a hot cocoa station. The hotel offers sleds to use at White Sands. Only negative was shower took a very long time to heat up.

Rooms and hotel were very clean and new. However, I am unhappy and would not stay here again due to breakfast not having food by 9:30am. Breakfast foes until 10am but food ran out by 9:20. Also no water.

My stay was great. The place is clean and the room very clean and comfy. Couldnt have asked for better. Staff were friendly and on top of things.

Staff was amazing ! Very helpful! Very friendly !!! Loved staying here!!!